Aiwo
AI-powered customer contact analysis that identifies root causes, costs, and operational improvement priorities.
About Aiwo
aiwo is a customer contact intelligence SaaS platform that turns interaction data into business insights. It analyses contacts across channels, identifies the root causes of rising volumes, and connects recurring issues with their costs and the business units responsible for resolving them. Teams can use the dashboard to prioritise changes that reduce avoidable contacts, support cost savings, and improve customer and employee experience. The platform supports continuous operational improvement and stakeholder reporting. Subscription pricing is tailored to each customer, with monthly or yearly billing. Organisations can include the contact channels and user access required for their deployment.
Best for
Best use cases
Investigating why customer-contact volume is increasing
Prioritising fixes by contact cost and responsible business unit
Reporting customer-contact insights to stakeholders
Compare before choosing
Choose aiwo when customer-contact root-cause analysis is the central need
Compare the tailored subscription process with products offering fixed self-service prices
Assess whether organisation-wide channel and user access fits the intended rollout
Features
Find root causes of contact demand
Analyse recurring customer contacts across channels, group repeated demand, and trace patterns back to the operational issues that create avoidable interactions. Teams can use the resulting root-cause view to focus improvement work on the sources of contact demand instead of treating each interaction as an isolated case.
Connect contacts to operational cost
Visualise the cost attached to customer-contact demand, connect each identified issue to the relevant business unit, and compare the operational impact of competing fixes. This gives teams a shared basis for assigning ownership and prioritising corrective action where recurring contacts create the greatest cost.
Report improvement priorities
Use dashboard findings to explain operational priorities, cost implications, and improvement progress to leaders and other stakeholders. The same analysis can support recurring reporting, align business units around the issues that need attention, and show how changes relate to contact demand over time.
Pros
- Links recurring customer contacts to root causes and responsible business units, helping teams turn analysis into operational action.
- Visualises contact costs, giving leaders a concrete basis for prioritising changes and potential savings.
- Supports multiple contact channels, broad user access, and stakeholder reporting within an organisation-wide workflow.
Cons
- A tailored proposal is required before buyers can determine the exact subscription cost.
- Monthly or yearly subscription billing creates an ongoing commitment rather than a one-off analysis purchase.
- Value depends on teams acting across relevant business units, so adoption requires coordination beyond the analytics dashboard.
Pricing Plans
Tailored subscription
- Contact-channel analysis based on organisational needs
- User access based on organisational needs
- Dashboard insights and stakeholder reporting
* Pricing information is for reference only. Please refer to the latest announcement on Aiwo's official website.