Atera
An integrated operations platform combining RMM, ticketing, and AI agents for MSPs and internal IT teams
About Atera
Atera is an all-in-one foundation suite for IT teams, spanning remote monitoring and management (RMM), professional services automation (PSA), ticketing, and the IT management platform, with AI built in. The platform provides AI agents that autonomously resolve technical incidents across devices, servers, and networks end to end under an enterprise-grade security and governance framework. Core modules also include remote support, service desk and ticketing, billing and reporting, patch management, automation scripts, SNMP monitoring, and an AI Copilot assistant for technicians that is free in every plan.
Best for
Best use cases
AI end-to-end autonomous resolution of technical incidents on devices, servers, and networks
Batch patch management and software update operations
SNMP network device monitoring and remote support ticket handling
AI self-service IT support for all employees (Robin)
Features
All-in-one RMM and PSA platform
A fully integrated RMM, ticketing, and IT management platform covering remote monitoring and management, professional services automation, remote support, service desk, and ticketing.
End-to-end autonomous AI agents
AI agents autonomously resolve technical incidents across devices, servers, and networks end to end within an enterprise-grade security and governance framework.
Robin employee-level AI support
Robin gives every employee personalized, enterprise-grade IT support, autonomously resolving device and cloud issues with no interruptions, no waiting, and no extra headcount.
Operations automation and AI Copilot
Built-in patch management, automation scripts, SNMP monitoring, billing, and reporting, plus an AI Copilot assistant for technicians that is free in every plan.
Pros
- Per-technician pricing: each licensed technician can support an unlimited number of devices and clients with no extra fees
- 30-day free trial with no credit card required
- AI agents autonomously resolve technical incidents on devices, servers, and networks end to end
- AI Copilot is free in every plan with no extra charge
Pricing Plans
Free trial (30 days)
- 30-day free trial, no credit card required
- Most features available during the trial
- AI Copilot assistant for technicians is free in every plan
* Pricing information is for reference only. Please refer to the latest announcement on Atera's official website.