BoldDesk
BoldDesk autonomous AI customer support: agents answer and take action around the clock, with humans taking over when judgment is needed.
About BoldDesk
BoldDesk is autonomous AI customer support software. AI agents answer questions on every channel around the clock and take action in the tools you already use; steps that need judgment are handed to your team with the full conversation in view. Three agents handle customer conversations, quietly process tickets in the background, and help staff write better replies, and they share the same knowledge, rules, and credit balance. Connect any REST API or MCP server so agents can look up orders, update subscriptions, and create tickets, and add human approval at any step. Every plan includes AI credits, human agents, and the full platform, and the site also offers a free trial with no credit card, live within a day.
Best for
Best use cases
Automatic answers to routine product questions around the clock (in the official example, AI handled 175 of 250 tickets)
Look up orders, update subscriptions, and create tickets via REST API or MCP
Quiet batch processing of tickets in the background
AI assistance while staff write replies
Features
Autonomous AI agents
Answer questions on every channel around the clock and take action in the tools you already use.
Three role-based agents
A conversation agent for customers, an agent that handles tickets in the background, and an agent that helps staff write replies, sharing the same knowledge, rules, and credit balance.
REST API and MCP integration
Connect any REST API or MCP server so agents can look up orders, update subscriptions, create tickets, and more.
Human approval and seamless handoff
Add an approval step at any point, hand the steps that need judgment to your team, and keep the full conversation in view.
Pros
- Three agents with clear roles: customer conversations, silent background ticket handling, and reply writing for staff, all sharing knowledge, rules, and the credit balance
- Connect any REST API or MCP server so agents can look up orders, update subscriptions, and create tickets in your own systems
- Every plan includes AI credits, human agents, and the full platform; the free trial needs no credit card and goes live in a day
- Hand-offs to humans keep full context, with the conversations that need judgment already in front of the team
Cons
- In the official example scenario, AI automates 175 of 250 tickets (70%), and the remaining tickets still need human agents
Pricing Plans
BoldDesk AI — 1,000 credits
- 1,000 AI credits per month
- 5 human agents included
- Full platform with every feature
- Billed yearly
BoldDesk AI — 5,000 credits
- 5,000 AI credits per month
- 20 human agents included
- Full platform with every feature
- Billed yearly
BoldDesk AI — 10,000 credits
- 10,000 AI credits per month
- 50 human agents included
- Full platform with every feature
- Billed yearly
* Pricing information is for reference only. Please refer to the latest announcement on BoldDesk's official website.