Conduit
An AI agent for hospitality that automates guest inquiries and sales conversations around the clock through omnichannel chat and voice.
About Conduit
Conduit is an AI agent for hospitality that improves guest experience and automates internal operations. Its chat agent instantly replies across email, WhatsApp, OTA, social, and all other channels; its voice agent answers calls around the clock for restaurants, facilities, group sales, and front-desk scenarios, helping teams automatically handle high-volume voice and text support and sales conversations 24/7. The platform provides a unified inbox, PMS and OTA integrations, workflows, escalation handoffs, analytics, and reports, and supports controlling agents from your own systems through API and MCP. Security features include encryption, role-based access control, PII protection, audit logs, and SSO.
Best for
Best use cases
Instantly reply to guest messages across email, WhatsApp, OTA, social, and other channels
Answer calls around the clock about restaurants, facilities, group sales, and front-desk services
Automatically handle high-volume guest support and sales conversations
Manage conversations in a unified inbox and understand operations through analytics and reports
Features
Omnichannel chat agent
Instantly reply to guest messages across email, WhatsApp, OTA, social, and every other channel.
24/7 voice agent
Answer calls around the clock for restaurants, facilities, group sales, and front-desk scenarios, with inbound and outbound support.
Unified inbox and integrations
A unified inbox across all channels with PMS and OTA integrations, operators, workflows, and escalation handoffs.
Security and developer interfaces
Encryption, role-based access control, PII protection, audit logs, and SSO, with API and MCP controls from your own systems.
Pros
- Omnichannel automation across voice and text, running around the clock.
- A unified inbox with PMS and OTA integrations.
- Security features including encryption, role-based access control, PII protection, audit logs, and SSO.
- API and MCP access lets teams control agents from their own systems; developer- and agent-friendly.
Pricing Plans
Starter plan
- 40 credits per unit per month
- Unified inbox across all channels
- Voice AI, inbound and outbound
- PMS and OTA integrations
- Operators, workflows, and escalation handoffs
- Analytics and reports
Full-featured plan
- 2,000 credits per month
- No implementation fee
* Pricing information is for reference only. Please refer to the latest announcement on Conduit's official website.