Deacon
An AI customer support assistant for in-product support and knowledge improvement
About Deacon
Deacon is an AI customer support agent embedded in a product. It can handle product guidance and help requests while collecting research and analysis that would otherwise require separate work. After customers ask questions in natural language, the system uses team-provided documents, website URLs, and product walkthrough videos to give a considered answer within seconds. It also compares questions with existing materials, identifies knowledge gaps, and sends them to the team for completion; when the materials cannot support an answer, it says so clearly instead of guessing.
Best for
Best use cases
In-product onboarding for new users
Answering customer help requests
Finding knowledge gaps from user questions
Continuously updating product knowledge
Features
AI customer support answers
Customers ask questions in natural language and receive answers based on team materials within seconds.
Knowledge gap analysis
Compares each question with existing materials, finds mismatches, and submits them to the team for completion.
Multi-source knowledge training
Supports documents, website URLs, and product walkthrough videos as training materials, with source refreshes when the product changes.
Material-grounded answers
Clearly says when existing materials do not support a reply instead of guessing.
Pros
- Answers questions using your own materials
- Trains on documents, website URLs, and product walkthrough videos
- Improves the knowledge base through knowledge gap analysis
- Explains when materials do not support an answer instead of guessing