Diaform
An AI-powered customer feedback platform that asks real-time follow-up questions through voice or text conversations and generates actionable insights
About Diaform
Diaform is an AI customer feedback platform: its AI agent hosts customer conversations by voice or text, asks intelligent follow-up questions in the moment, uncovers root causes behind vague answers, and turns each response into clear, actionable insights. Respondents can start in a browser without registration or booking, on any device; conversations support 32+ languages with no extra setup. Conversations and respondent data are stored only in your Diaform workspace, and the official statement says they are not used for model training. The pricing page shows a 14-day free trial with no credit card required and monthly subscriptions: Starter $49/month, Standard $89/month, Pro $199/month, and Business $499/month; annual billing saves 17%, and paid plans differ by monthly AI message allowance.
Best for
Best use cases
Collect customer feedback on products and services
Replace static forms with conversational interviews
Uncover root causes behind vague answers
Conduct interviews and research in 32+ languages
Features
AI follow-up questions
Static forms accept vague answers; Diaform identifies them and asks intelligent follow-up questions on the spot to uncover root causes.
Zero-friction start
No login wall or booking link; respondents start instantly in a browser, without registration, on any device.
Multilingual conversations
Supports conversations in 32+ languages with no extra setup.
Data control
Conversations and respondent data stay only in your Diaform workspace; the official statement says they are never used for model training.
Pros
- AI follow-up questions in the moment uncover root causes behind vague answers
- Zero-friction participation: no registration or booking; start instantly in a browser
- Supports 32+ languages with no extra setup
- Conversation data stays in your workspace; the official statement says it is not used for model training
Pricing Plans
Trial
- 14-day free trial
- 250 AI messages
- No credit card required
Starter
- 500 AI messages per month
Standard
- 1,500 AI messages per month
Pro
- 3,500 AI messages per month
Business
- 10,000 AI messages per month
* Pricing information is for reference only. Please refer to the latest announcement on Diaform's official website.