Echurn
Build and embed SaaS cancellation flows, present retention offers, and analyze customer churn.
About Echurn
Echurn is a SaaS retention tool for building and embedding cancellation flows without code. Teams can connect Stripe or use a webhook, create a cancellation experience, and present options such as subscription pauses, discounts, or custom links when a customer tries to leave. The workflow collects cancellation feedback and provides reporting to help teams understand why customers cancel. AI-driven suggestions are included in the Premium plan to identify areas for improvement. Setup takes under ten minutes, and the embedded flow is designed to work with web frameworks. Pricing is organized around project count, offer limits, monthly sessions, reporting, AI suggestions, and support level. Echurn is best suited to SaaS operators that want a ready-made retention workflow instead of developing cancellation logic, offer handling, feedback collection, and reporting separately. The product supports a small single-project starting point and a five-project Premium tier, while teams with broader requirements can discuss a customized plan.
Best for
Best use cases
A customer opens the cancellation flow and receives a pause, discount, or custom-link offer.
A product team collects cancellation feedback and reviews reports to understand recurring churn reasons.
A SaaS business embeds a Stripe-connected or webhook-based cancellation flow into its web product.
Compare before choosing
Initiate limits one project to two offers and 100 monthly sessions at the lowest listed price.
Starter keeps one project but removes the listed offer and session limits for a higher monthly price.
Premium expands to five projects and adds AI-driven suggestions, churn reporting, and advanced support.
Features
Build cancellation flows
Create, preview, and share a no-code cancellation flow, then embed it in a SaaS product.
Present retention offers
Offer pauses, discounts, or custom links to customers during the cancellation workflow.
Analyze cancellation feedback
Collect customer feedback, review churn reporting, and use AI-driven suggestions on Premium.
Pros
- No-code flow building reduces the development work needed to launch a cancellation experience.
- Stripe and webhook options make the cancellation flow compatible with common SaaS integration patterns.
- Retention offers, feedback collection, reporting, and Premium AI suggestions combine related churn workflows.
Cons
- The $9 Initiate plan is limited to one project, two offers, and 100 sessions per month.
- AI-driven suggestions and churn reporting require the $99-per-month Premium plan.
- Premium supports five projects, so teams with broader needs must discuss a customized plan.
Pricing Plans
Initiate
- 1 project
- Up to 2 offers
- Up to 100 sessions monthly
- Basic support
Starter
- 1 project
- Unlimited offers
- Unlimited sessions
- Basic support
Premium
- 5 projects
- Unlimited offers
- Unlimited sessions
- AI-driven suggestions
- Churn reporting
- Advanced support
* Pricing information is for reference only. Please refer to the latest announcement on Echurn's official website.