Gorgias
Conversational AI customer support platform for e-commerce: a unified omnichannel inbox where the AI Agent automatically resolves a large volume of inquiries
About Gorgias
Gorgias is a conversational AI customer support platform for e-commerce that brings support teams, customer data, workflows, and the AI Agent together in one place. The omnichannel inbox handles email, chat, SMS, WhatsApp, Instagram, and Facebook messages in a single view. The AI Agent is pretrained on more than 1 billion conversations, so it understands e-commerce operations, Shopify data, and customer intent out of the box; the official page states it can automatically resolve 60% of support requests. Helpdesk covers 50 to 5,000 tickets a month and is never priced per agent, while Voice and SMS can be added to any plan based on usage. Migration from Zendesk and similar helpdesks is smooth, and even the largest brands are live within a week and see results.
Best for
Best use cases
Handle email, chat, SMS, WhatsApp, Instagram, and Facebook inquiries in one unified inbox
Use the AI Agent to automatically answer questions on orders, shipping, and returns or exchanges
Migrate from legacy helpdesks such as Zendesk to Gorgias
Scale Helpdesk from 50 to 5,000 tickets a month and enable Voice and SMS as needed
Features
Unified omnichannel inbox
Email, chat, SMS, WhatsApp, Instagram, and Facebook messages are handled together in one view.
E-commerce pretrained AI Agent
Pretrained on more than 1 billion conversations, it understands e-commerce operations, Shopify data, and customer intent, and is usable from day one.
Automatic support request resolution
The official page states it can automatically resolve 60% of support inquiries, letting the team focus on high-impact work.
Elastic ticket volumes and add-on channels
Helpdesk covers 50 to 5,000 tickets a month, and Voice and SMS can be added to any plan, with costs that scale with call and text volume.
Pros
- The omnichannel inbox brings email, chat, SMS, WhatsApp, Instagram, and Facebook into a single view
- The AI Agent is pretrained on more than 1 billion conversations and understands e-commerce and Shopify data from day one
- The official page states it can automatically handle 60% of support requests, freeing people for higher-value work
- Smooth migration from systems such as Zendesk; the official page says even the largest brands are live and see results within a week
Cons
- Helpdesk ticket coverage ranges from 50 to 5,000 tickets a month
Pricing Plans
Free
- AI Agent on every plan, pay only when it resolves a conversation
- Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent
- Add Voice or SMS to any plan. Pricing scales with your call and text volume, so you can choose the tier that matches your usage.
* Pricing information is for reference only. Please refer to the latest announcement on Gorgias's official website.