Kapture CX
AI-driven customer experience platform where agents and people work together, unifying operations and quality assurance
About Kapture CX
Kapture CX is an AI-driven customer experience platform that unifies AI and human judgment in a single execution chain, serving every customer at any scale and in any function. Agent Builder lets teams build, test, and deploy AI agents on any channel or workflow without code; Calibrate monitors and evaluates every agent-human interaction against defined criteria; Pulse lets operators query, analyze operational data, and act immediately without waiting on reports. The platform also offers BFSI solutions that reshape customer interactions around financial customer journeys.
Best for
Best use cases
Build, test, and deploy AI agents on any channel or workflow
Have agents and human agents handle large volumes of customer inquiries together
Monitor and evaluate the quality of every interaction against defined criteria
Query and analyze operational data on demand and act on the results
Features
AgentOS: agent and human collaboration
Unify AI and human judgment in a single execution chain, serving every customer at any scale and in any function.
Agent Builder: no-code agent building
Build, test, and deploy AI agents on any channel or workflow without code.
Calibrate: interaction quality calibration
Monitor and evaluate every agent-human interaction against defined criteria.
Pulse: instant operational data insight
Query, analyze operational data, and act immediately without waiting for reports.
Pros
- AI agents execute alongside human judgment, across any scale and any function
- Build, test, and deploy AI agents with no code
- Continuously monitor and evaluate every agent-human interaction against defined criteria
- Modular platform billed on actual usage, combining products and volumes as needed