Omnichat
AI-powered omnichannel CRM and customer experience platform unifying marketing, sales and support across social and messaging channels
About Omnichat
Omnichat is an AI-powered omnichannel CRM and customer experience platform that unifies WhatsApp, Instagram, Facebook Messenger, LINE, WeChat and live chat, turning conversations into sales. AI marketing automation analyzes customers, tags and segments them automatically, and runs personalized broadcasts, coupons and interactive games across WhatsApp and LINE; conversational commerce with AI sales automation connects the online and offline customer journey, tracking real-time performance, sales attribution and store-level revenue. AI support brings AI agents, automation and human teams into one workspace, handling inquiries and routing high-value conversations consistently.
Best for
Best use cases
Unified management of customer conversations across WhatsApp, Instagram, Facebook Messenger, LINE, WeChat and live chat
Cross-channel marketing campaigns including personalized broadcasts, coupons and interactive games
24/7 support automation and routing of high-value conversations
Conversational commerce conversion and store-level revenue attribution
Features
Unified omnichannel customer view
Brings WhatsApp, Instagram, Facebook Messenger, LINE, WeChat and live chat into one platform covering marketing, sales and customer support.
AI marketing automation
Analyzes customers, tags and segments them automatically, and runs personalized broadcasts, coupons and interactive games across channels such as WhatsApp and LINE.
Conversational commerce and sales attribution
Uses AI sales automation to turn social conversations into closed deals, connects online and offline customer journeys, and tracks real-time performance, salesperson attribution and store-level revenue.
AI-and-human support workspace
Brings AI agents, automation and human teams together in one workspace to handle inquiries, route high-value conversations and keep the service experience consistent across channels.
Pros
- A single platform unifies WhatsApp, Instagram, Facebook Messenger, LINE, WeChat and live chat, covering the full marketing, sales and support flow
- AI agents, automated workflows and human teams collaborate in one workspace, keeping service consistent across channels
- Customer analysis with smart tagging and segmentation supports personalized broadcasts, coupons and product recommendations
- Real-time performance, salesperson attribution and store-level revenue tracking make the conversion process measurable
Cons
- Plan fees exclude WhatsApp Business API and LINE API usage and message fees; actual cost varies with active contacts and user count
- The Basic plan holds 10,000 contacts, and larger-scale reach requires a plan tier with higher capacity