Pylon
Agentic customer support platform for B2B teams: build support systems in natural language, with agents investigating and resolving issues up front
About Pylon
Pylon is an agentic customer support platform for B2B teams, where people and agents work together on customer issues: investigate, resolve, and act on every signal. Build and run the entire support system in natural language, creating workflows and configuring agents and routing. Support covers Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone, and every conversation becomes account context; the platform gives people and agents full context across customer interactions, accounts, and product systems. Agents investigate every issue before the team opens a ticket, digging into details on instruction, checking other systems, and handling follow-up work, so the team can focus on judgment.
Best for
Best use cases
Capture customer questions from Slack, Teams, email, and other channels as account context
Create workflows, configure agents, and set up routing in natural language
Let agents investigate issues up front, verify across systems, and handle follow-up work
Review built-in analytics and custom reporting to understand support work
Features
Build support systems in natural language
Create workflows, configure agents and routing, and set up and run the whole support system in natural language.
Omnichannel customer intake
Support customers on Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone, with every conversation becoming account context.
Unified context
Give people and agents full context across every customer interaction, account, and product system.
Agent-led investigation
Agents investigate issues before the team opens a ticket, digging into details, checking other systems, and handling follow-up work.
Pros
- Agents investigate every issue before the team opens a ticket, leaving the team free to judge
- Set up omnichannel support in one go: Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone
- Ask in natural language to create workflows, configure agents and routing, and run the whole support system
- People and agents share full context across customer interactions, accounts, and product systems
Cons
- New customers have a minimum seat requirement, since Pylon is built for B2B support teams rather than solo operators
- Agent-related features are billed in credits, and more credits must be bought in Pylon once the allowance runs out
Pricing Plans
Professional
- Viewer seats
- Core support
- Out-of-the-box Analytics
- Automations
- Skills
- Broadcasts
- MCP
- API
- Integrations
Advanced
- Viewer seats
- Core support
- Out-of-the-box Analytics
- Automations
- Skills
- Broadcasts
- MCP
- API
- Integrations
- RBAC
- Customer portal
- Custom reporting
- Data warehouse
- SAML SSO (add on)
* Pricing information is for reference only. Please refer to the latest announcement on Pylon's official website.