Rallied
AI ticket handling and policy-based automation for MSPs
About Rallied
Rallied is an AI agent for MSPs that handles first-line ticket work in the PSA, checks the live status of connected systems, diagnoses issues, and resolves L1 and L2 requests. Teams can write runbooks in natural language to automate onboarding, offboarding, password resets, email access, and print queues; every action is logged to the ticket and constrained by preauthorized permissions. The company says it can automate up to 60% of repetitive technician work.
Best for
Best use cases
User onboarding and offboarding
Password resets and email access
Print queue handling
PSA ticket triage and resolution
Features
PSA ticket automation
Takes first-line ownership of tickets in the PSA, checks connected-system status, and handles L1 and L2 requests.
Natural-language runbooks
Describe a process in natural language; the agent follows the steps and logs every action to the ticket.
Policy-constrained execution
The agent acts only within authorized operations; requests outside that scope are rejected.
Plan Mode
Review the agent's judgment on real tickets before it operates on systems.
Pros
- Handles first responses and L1 and L2 requests inside the PSA
- Supports writing step-by-step runbooks in natural language
- Logs every action to the ticket
- Lets teams review its judgment in Plan Mode before execution
Cons
- Actions outside the predefined authorization scope are rejected
Pricing Plans
Free trial
- No credit card required
- Use Plan Mode first to review the agent's judgment
Pay per resolved ticket
- $150 monthly minimum, covering the first 50 resolved tickets
- Diagnosis, triage, and handoffs are free
- Unlimited technicians, customers, and tickets
* Pricing information is for reference only. Please refer to the latest announcement on Rallied's official website.