reOS
Plan, run, and close the loop on customer research, with unified feedback and traceable insights
About reOS
reOS is a unified work system for customer research that supports research planning and interviews, consolidates feedback from support apps, email, forms, recordings, transcripts, and datasets, and automatically transcribes and structures the content. The platform turns insights into trackable actions, helping teams notify customers who raised requests, invite them to participate in follow-up research, and measure change; its DIVE™ workflow consists of four stages—Decode, Improve, Validate, and Enrich—and the vendor says the stages cross-check one another, leaving no room for hallucinations.
Best for
Best use cases
Plan customer research
Run interviews and analyze feedback
Turn insights into trackable actions
Invite customers to participate in follow-up research
Features
Multi-channel feedback intake
Connect support apps, forward emails, collect forms, upload recordings and transcripts, and import datasets.
Automatic transcription and structuring
reOS automatically transcribes and structures the connected research content.
DIVE™ four-stage workflow
Decode, Improve, Validate, and Enrich provide stepwise validation; the vendor describes the process as leaving no room for hallucinations.
Insight-to-action loop
Turn insights into trackable actions, notify customers who raised requests, and invite them to participate in follow-up research.
Pros
- Supports multiple feedback sources and dataset imports
- Automatically transcribes and structures content
- Insights are traceable to their sources
- Supports a closed-loop research workflow
Pricing Plans
Starting plan
- Hosting, team, dashboards, and activities
- Monthly runs
* Pricing information is for reference only. Please refer to the latest announcement on reOS's official website.