Richpanel is a paid tool. Please visit their website for pricing details.

Richpanel

AI customer-service automation and a multichannel helpdesk for commerce support teams.

Category:AI Assistant AI Agent AI Workflow

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Last Updated 8/28/2026

About Richpanel

Richpanel combines an AI customer-service agent with a helpdesk for commerce support teams. Its AI handles complete customer conversations rather than charging per message, and can carry out workflows such as order tracking, cancellations, refunds, exchanges, store credit, and subscription changes. Human agents work from a unified inbox with an AI copilot that drafts replies and takes actions, while unresolved cases can be escalated to the team. The package also includes a QA agent, social comment and direct-message handling, and a self-service portal; returns and exchanges are available as a paid add-on. Pricing separates human helpdesk seats from AI-handled conversations, which helps teams model the cost of retaining agents while automating repeat requests. Richpanel is best suited to brands that want service automation tied to commerce actions, not only a chatbot that answers questions. Buyers should compare expected conversation volume, required human seats, channel coverage, migration needs, and the added cost of the returns portal before committing.

Best for

Commerce support teams that need AI to complete order, refund, exchange, and subscription actions rather than only answer questions.

Brands using several support channels that want human agents and AI working from one customer conversation history.

Support leaders who need pricing that separates AI-handled conversation volume from the number of human helpdesk seats.

Best use cases

Use AI to resolve repetitive tracking, cancellation, refund, or subscription threads, then escalate exceptions to a human agent.

Consolidate email, chat, social, SMS, and WhatsApp conversations into one inbox while an AI copilot drafts and acts.

Review every closed conversation with the QA Agent and convert identified knowledge gaps or wrong answers into approved fixes.

Compare before choosing

Conversation-based AI pricing can be easier to forecast than per-message billing, but total cost still depends on volume and retained seats.

The bundled QA, social, and self-service add-ons reduce separate-tool needs, while the returns portal carries an additional monthly charge.

Richpanel emphasizes commerce actions and multichannel support, making it a closer fit for operational service workflows than a basic FAQ chatbot.

Features

Automate repeat support requests

Resolve order tracking, refunds, cancellations, and subscription conversations end to end, with escalation when the AI is stuck.

Unify human support channels

Give agents one customer view across email, chat, social, SMS, and WhatsApp, with an AI copilot drafting replies and taking actions.

Review support quality at scale

Use the included QA Agent to review closed human and AI conversations, identify knowledge gaps, and turn misses into approved fixes.

Offer customer self-service

Provide a branded portal where customers can track orders, start returns, read FAQs, and get answers without waiting for an agent.

Pros

AI pricing counts the complete customer thread as one conversation, making multi-message support costs easier to understand.
The unified inbox covers email, chat, social, SMS, and WhatsApp, reducing channel switching for human agents.
QA, social media handling, and the self-service portal are included free with every plan, limiting separate-tool costs.

Cons

Human helpdesk access costs $99 per seat each month, so teams retaining many agents must budget for seat charges alongside AI usage.
The Returns & Exchanges portal starts at $99 per month, adding cost for brands that need automated return workflows.
Pricing is usage-sensitive because AI Agents cost $0.20 per handled conversation, so higher support volume directly increases the bill.

Pricing Plans

Helpdesk Seats

$99per seat, per month

Unified inbox across every channel with one customer view
AI copilot that drafts replies and takes actions
One-click migration from Gorgias, Zendesk, and other helpdesks

AI Agents

$0.20per AI-handled conversation

Email, chat, social, SMS, and WhatsApp channels
Training on business policies with escalation when needed
End-to-end handling for refunds, tracking, cancellations, and subscriptions

Included Add-ons

Freeincluded with every plan

QA Agent reviews closed conversations
Social Media Agent answers Facebook and Instagram comments and messages
Self-Service Portal supports order tracking, FAQs, and customer actions

Returns & Exchanges

From $99per month

Automated return and exchange policies
Shop Now exchanges and bonus store credit
Carrier rate shopping and fraud prevention

* Pricing information is for reference only. Please refer to the latest announcement on Richpanel's official website.

FAQ

AI Agents cost $0.20 per AI-handled conversation. A conversation covers the full back-and-forth thread, so multiple messages in one thread still count as one conversation.

Helpdesk Seats cost $99 per seat, per month. They include a unified inbox, an AI copilot, and migration support from platforms including Gorgias and Zendesk.

The QA Agent, Social Media Agent, and Self-Service Portal are included free with every plan. The Returns & Exchanges add-on starts at $99 per month.

Richpanel lists refunds, order tracking, cancellations, and subscription requests as workflows that the AI Agent can resolve end to end, with escalation to the team when needed.