Ringly
AI phone support for Shopify brands, with automated order, return, and product calls plus configurable human escalation.
About Ringly
Ringly is an AI phone-support service built for Shopify brands. Its agent, Seth, answers customer calls around the clock and handles recurring questions about products, orders, tracking, and returns. Teams connect Shopify, add their knowledge, choose escalation rules, and route an existing number or buy a new one in Ringly. When a request needs a person, Seth can transfer the call, email the issue, or create a helpdesk ticket such as in Gorgias. Call history, analytics, knowledge-gap detection, and conversation memory help operators review performance and refine responses. Grow includes 1,000 minutes per month, while Pro includes 2,500 minutes, assisted setup, response fine-tuning, and a 65% resolution guarantee. Enterprise serves stores handling at least 5,000 minutes per month through custom setup, integrations, onboarding, and a private Slack channel. Ringly fits Shopify support teams that want to automate repetitive voice calls while retaining defined human escalation paths. Adoption requires budgeting for monthly fees and minute overages, and advanced custom workflows are positioned for Enterprise customers.
Best for
Best use cases
A customer calls after business hours for order status, tracking, return guidance, or an answer about a product.
A call reaches an edge case and is transferred to a person or converted into an email or helpdesk ticket under configured rules.
A support manager reviews call history, analytics, insights, and knowledge gaps to improve future automated responses.
Compare before choosing
Ringly is purpose-built around Shopify phone support rather than serving as a general-purpose voice-agent platform.
Grow and Pro publish included-minute allowances and per-minute overages, making volume a direct part of the cost comparison.
Enterprise adds custom setup, integrations, a private Slack channel, and dedicated onboarding for stores with higher call volume.
Features
Routine Shopify call automation
Seth handles recurring product, order-status, tracking, and return questions around the clock.
Configurable human escalation
Unresolved calls can transfer to a person, generate an email, or create a helpdesk ticket.
Phone-support review tools
Call history, analytics, AI insights, and knowledge-gap detection support ongoing response refinement.
Pros
- Provides 24/7 phone coverage for repetitive Shopify product, order, tracking, and return questions.
- Keeps unresolved calls connected to existing workflows through transfers, emails, and helpdesk tickets such as Gorgias.
- Offers call history, analytics, insights, and knowledge-gap detection for reviewing and improving automated support.
Cons
- The entry plan costs $349 per month, creating a meaningful fixed cost for stores with low call volume.
- Grow and Pro have monthly minute limits, with additional usage charged at $0.29 or $0.19 per minute.
- Custom workflows and integrations are positioned on Enterprise, which requires a sales conversation and is designed for at least 5,000 minutes per month.
Pricing Plans
Grow
- Handles product, order, and return calls
- Transfers other calls to the team
- Includes 1,000 minutes per month
- Additional minutes cost $0.29 per minute
Pro
- Handles product, order, and return calls
- Includes assisted setup and response fine-tuning
- Includes a 65% resolution guarantee
- Includes 2,500 minutes per month
- Additional minutes cost $0.19 per minute
Enterprise
- Custom setup and integrations
- Private Slack channel
- Dedicated onboarding
- Designed for stores handling 5,000 or more minutes per month
* Pricing information is for reference only. Please refer to the latest announcement on Ringly's official website.