Sendbird
Enterprise AI customer experience platform, covering chat, voice, and business messaging with a single communications API
About Sendbird
Sendbird is an AI customer experience platform for enterprises, whose communications API is officially described as the world's most trusted communications infrastructure, carrying billions of conversations every month. Developers can add chat, voice, and business messaging through the same platform and drive personalized interactions with AI concierge; the intuitive API, sample apps, and tutorials make it easy to get started and also help improve message delivery, open, and conversion rates. The official pricing page offers the Free trial, Starter 5K ($349 /month), Pro 5K ($499 /month), and Enterprise custom pricing plans.
Best for
Best use cases
Website live chat and one-to-one chat integration
Customer voice calls and agent support
Business message push and user engagement notifications
Personalized customer experiences powered by AI concierge
Features
Multichannel communications API platform
Provides chat, voice, and business messaging capabilities through one API platform; officially highlighted for improving message delivery, open, and conversion rates.
AI Concierge smart assistant
Drives personalized interactions through AI concierge to build proactive, context-aware customer experiences.
Developer-friendly integration
An intuitive API, sample apps, and tutorials, together with a free trial, help teams integrate and launch quickly.
Enterprise-grade communications infrastructure
Positioned officially as the world's most trusted communications infrastructure, carrying billions of conversations every month.
Pros
- Officially described as the world's most trusted communications infrastructure, carrying billions of conversations every month
- A single platform covers chat, voice, business messaging, and AI concierge together
- Offers an intuitive API, sample apps, and tutorials, and officially highlights the free trial as a way to get started quickly
- Officially emphasizes delivering higher message delivery, open, and conversion rates
Cons
- The free trial tier explicitly states that no overages are allowed (officially written as No overages allowed)
Pricing Plans
Starter 5K
- Get started with chat
- Billed annually, or $399/month billed monthly
- Overages may apply
Pro 5K
- Grow your business
- Billed annually, or $599/month billed monthly
- Overages may apply
* Pricing information is for reference only. Please refer to the latest announcement on Sendbird's official website.