Social Intents
AI customer support and live chat delivered through Microsoft Teams, Slack, and Google Chat.
About Social Intents
Social Intents is an AI customer support and live chat platform that routes website, WhatsApp, and SMS conversations into Microsoft Teams, Slack, and Google Chat. Teams can combine AI chatbots powered by ChatGPT, Claude, or Gemini with human handoff, letting agents respond without monitoring a separate support app. Its unified inbox covers real-time monitoring, response and resolution reporting, customer-satisfaction tracking, and chatbot performance. AI Actions can route escalations, book Calendly meetings, create leads in HubSpot, Salesforce, or Dynamics 365, call REST APIs, and show buttons or embedded content. The service requires a paid subscription after a 14-day trial. Plan limits apply to chat widgets, domains, AI conversations, and some messaging channels; Basic, Pro, and Business include unlimited seats, while Starter includes four.
Best for
Best use cases
Answer website and messaging-channel chats from a collaboration platform
Route chatbot escalations to the appropriate team or channel
Capture leads, book meetings, and call APIs during a chat
Compare before choosing
Evaluate whether collaboration-tool response workflows reduce dashboard switching
Compare annual subscription cost alongside widget, domain, and AI-conversation limits
Check required CRM, messaging, and AI-model compatibility before rollout
Features
Collaboration-tool live chat
Answer website, WhatsApp, and SMS conversations from Microsoft Teams, Slack, or Google Chat.
AI and human handoff
Use ChatGPT, Claude, or Gemini for automated replies and route escalations to human teams.
AI Actions
Book Calendly meetings, capture CRM leads, call REST APIs, embed content, and route conversations.
Pros
- Agents can respond from Microsoft Teams, Slack, or Google Chat, reducing routine dashboard switching.
- ChatGPT, Claude, and Gemini are included, allowing teams to change the chatbot model from the dashboard.
- AI Actions connect chat to escalation routing, Calendly, supported CRMs, REST APIs, and embedded content.
Cons
- The service requires a paid subscription after the 14-day trial, or deployed chat widgets stop working.
- Pro and Business are billed annually at the displayed monthly rates, creating an upfront yearly commitment.
- Widget, domain, AI-conversation, WhatsApp, and SMS allowances vary by plan and can constrain higher-volume deployments.
Pricing Plans
Pro
- 5 chat widgets
- Unlimited seats
- 5,000 conversations per month
- ChatGPT, Claude, or Gemini
- Microsoft Teams, Slack, and Google Chat integrations
- 5 domains
- WhatsApp and SMS with 5 numbers each
- CRM and Zapier integrations
- White label
- Automatic chatbot retraining
- Country allow and block lists
Business
- 10 chat widgets
- Unlimited seats
- 10,000 conversations per month
- ChatGPT, Claude, or Gemini
- Microsoft Teams, Slack, and Google Chat integrations
- 10 domains
- WhatsApp and SMS with 10 numbers each
- Real-time automatic translation
- Priority support
- White label
- Automatic chatbot retraining
- Country allow and block lists
- AI intent-based channel routing
Agency
- White-label branding
- Reseller dashboard
- Volume discounts
- Dedicated partner manager
Enterprise
- Custom AI training
- Dedicated support
- SLA guarantees
- Volume discounts
* Pricing information is for reference only. Please refer to the latest announcement on Social Intents's official website.