tawk.to
Free live customer-support chat platform for websites, with AI chatbots, multi-channel access, and team collaboration
About tawk.to
tawk.to is a free live customer-support chat platform for websites, used on the same platform by everyone from solo indie developers to enterprise support teams. The platform provides live chat, automatic replies by AI chatbots, multi-channel access, and team collaboration, and brings transactions, meetings, tickets, and ideas together in one customer contact record. The official homepage is marked 100% Free, setup takes about 2 minutes and needs no credit card; the paid side offers branding removal, AI Assist, and human agents answering on your behalf.
Best for
Best use cases
Real-time questions from website visitors and pre-sales answers
An AI bot answers FAQs automatically 7×24
Unified collection of customer transactions, meetings, and tickets
Outsourced human agents answer after-hours inquiries
Features
Live chat
Gives website visitors a real-time chat window as the main channel for human communication
AI Assist chatbot
Automatically answers visitor questions based on the knowledge base and shortcut FAQs, supporting 24x7x365
Multi-channel and team collaboration
Customize the chat in the dashboard, enable the channels you need, and add team members
Unified customer contact record
Link transactions, meetings, tickets, and ideas to the same customer record throughout
Pros
- The official homepage is marked 100% Free, and basic usage stays free for the long term
- Setup takes about 2 minutes, with no credit card and no developer needed
- More than 3 billion people interact through tawk.to every month
- Official round-the-clock online support, 24×7–365
Cons
- The free plan requires keeping the "Powered by tawk.to" branding on the product
- The AI assistant's permanently free plan is aimed at sites with limited chat volume
Pricing Plans
Free
- Live chat
- Customize the chat in the dashboard, enable channels, add the team
- No credit card required, setup in about 2 minutes
Remove tawk.to branding
- Remove the "Powered by tawk.to" branding from the product
AI Assist
- AI chatbot based on Knowledge Base and Shortcut FAQs
- Answers visitor questions 24x7x365
- Permanently free plan for sites with limited chat volume
Hired agents
- Professionally trained native-language human agents answer the chat for you
- 24×7–365 coverage
* Pricing information is for reference only. Please refer to the latest announcement on tawk.to's official website.