Ticketdesk AI
AI customer support ticketing platform that automatically handles support tickets, learns from your documentation, responds around the clock, and can escalate to a human.
About Ticketdesk AI
Ticketdesk AI is an AI agent platform for customer support teams that can automatically handle tickets, learn from help documentation, past tickets, and tone of voice, and route complex issues to the right team member. The company says it can resolve up to 70% of tickets without human handoff and provide 24/7 service through email, chat, and API, escalating to a human support agent when needed. The platform offers automation rules, reports and insights, and API access, while the Business plan also supports connecting your own AI model. Pricing includes a 3-day free trial; Basic, Professional, and Business are monthly subscriptions, while Enterprise offers dedicated AI infrastructure, compliance, and customization support.
Best for
Best use cases
Automatically handle customer tickets to reduce human intervention
Train an AI support agent with help documentation and past tickets
Respond to customer inquiries around the clock through email and chat
Escalate complex issues to the right team member
Features
AI ticket resolution
The company says it can automatically resolve up to 70% of tickets without human handoff, escalating to a human support agent when needed.
Train on your content
Trains on help documentation, past tickets, and tone of voice to answer in a way that matches the team.
24/7 multichannel
Provides 24/7 service through email, chat, and API.
Automation and insights
Offers automation rules, reports and insights, and API access; the Business plan supports using your own AI model.
Pros
- The company says it can automatically resolve up to 70% of tickets without human handoff
- Can be trained on help documentation, past tickets, and tone of voice
- Provides 24/7 coverage across email, chat, and API channels
- All plans include core AI features and 24/7 support
Cons
- The free trial lasts only 3 days
- Each paid plan caps the number of AI agents, credits, and team members
Pricing Plans
Basic
- 1 AI agent
- 5,000 AI credits
- 5 automation rules
- 3 team members
- 250 training sources
- Reporting & insights
- API access
- Email support
Professional
- 2 AI agents
- 15,000 AI credits
- 10 automation rules
- 5 team members
- 2,500 training sources
- Reporting & insights
- API access
- Email & chat support
Business
- 5 AI agents
- 40,000 AI credits
- 20 automation rules
- 10 team members
- 10,000 training sources
- Reporting & insights
- API access
- Email, chat & call support
- Bring your own AI model
* Pricing information is for reference only. Please refer to the latest announcement on Ticketdesk AI's official website.