AiChat
Build customer-facing AI agents for support, sales, marketing, and commerce across web chat and messaging channels.
About AiChat
AiChat is a conversational AI platform for businesses that want to automate customer support, sales, and marketing across web chat, WhatsApp, Instagram, Messenger, and voice channels. Teams can build AI agents from website pages and uploaded documents, tune their personality and response style, and combine automated conversations with live-agent support. Agentic flows can handle actions such as bookings or API calls, while product catalog features support recommendations, checkout links, order tracking, and commerce conversations. The free plan provides a limited starting point for testing a website widget and a small knowledge base. Paid tiers raise conversation, webpage, document, seat, and catalog limits; Team also adds REST API data submission and multilingual capabilities. AiChat is most relevant to customer-facing teams that need one operational layer for automated answers, lead qualification, product discovery, and human handoff, but buyers should compare usage credits, seat limits, channel requirements, and integration needs before choosing a tier.
Best for
Best use cases
Deploy an AI agent on a website and messaging channels
Build a knowledge base from webpages and documents
Guide shoppers from product questions to checkout and order tracking
Compare before choosing
Compare conversation-credit allowances and top-up costs
Check seat, webpage, upload, and catalog limits by plan
Confirm required channels, multilingual support, and API access before purchase
Features
Automate customer support
Answer recurring questions around the clock using business content from websites and documents, then hand conversations to live agents when needed.
Qualify and route leads
Use conversational flows to collect customer details, qualify prospects, and connect suitable leads with sales teams while keeping customer context available.
Support conversational commerce
Recommend products, share checkout links, surface order information, and handle product or tracking questions through chat and voice experiences.
Pros
- A permanent free tier lets teams test one website widget and a small knowledge base before paying.
- Web chat and major messaging channels can be managed through one conversational AI workflow.
- Knowledge-base, live-chat, product-catalog, and automation features cover support and commerce use cases.
Cons
- Conversation credits, crawled pages, document uploads, seats, and catalog size are capped by plan.
- Solo includes only one agent seat, so teams needing shared access may require the higher-priced Team tier.
- REST API data submission and multilingual capabilities are listed for Team, which can raise the entry cost for those requirements.
Pricing Plans
Free
- 50 conversation credits
- 1 agent seat
- 1 website widget
- 20 crawled webpages
- 2 document uploads
- 10 products in catalog
Solo
- 200 conversation credits
- 1 agent seat
- 1 website widget
- 50 crawled webpages
- 10 document uploads
- 100 products in catalog
Team
- 800 conversation credits
- 3 agent seats
- 1 website widget
- 250 crawled webpages
- 50 document uploads
- 1,000 products in catalog
* Pricing information is for reference only. Please refer to the latest announcement on AiChat's official website.