BizMagnets
WhatsApp-native ticketing, scheduling, and workflow automation with ownership, SLA alerts, dashboards, audit history, and backend integrations.
About BizMagnets
BizMagnets structures operational work that already happens in WhatsApp. Incoming customer messages can become tickets with an owner, status, deadline, SLA monitoring, escalation rules, resolution history, and reporting. Teams can also manage appointment booking in chat, synchronize Google and Outlook calendars, send confirmations and reminders, and handle rescheduling or cancellations. For broader operations, a visual workflow builder supports conditional routing, multi-step approvals, cross-team handoffs, forms, and connections to CRM, ERP, or other backend systems. Managers get dashboards for ticket volume, response time, team performance, and bottlenecks, while timestamped activity provides an audit trail. The service is sold as a monthly subscription, with plan limits covering collaborators, tickets, contacts, utility messages, forms, bots, and location tracking. Buyers should account for a one-time implementation charge on the Essential and Scale plans and request a demo to assess setup, integration fit, and the custom Enterprise terms.
Best for
Best use cases
Replace scattered WhatsApp requests with assigned tickets and a shared dashboard
Automate appointment confirmations, reminders, rescheduling, and calendar synchronization
Route forms, approvals, and handoffs between teams while updating backend systems
Compare before choosing
Choose it when WhatsApp is the primary work channel and ticket accountability is the main need
Compare plan limits for tickets, contacts, collaborators, messages, forms, and location tracking
Evaluate implementation charges, integration scope, and custom Enterprise terms before adoption
Features
WhatsApp ticket management
Convert customer messages into assigned tickets with status, deadlines, SLA alerts, escalations, resolution tracking, and reporting.
Appointment scheduling
Let customers book in WhatsApp while calendar synchronization, confirmations, reminders, rescheduling, and cancellations reduce manual coordination.
Operational workflow automation
Build conditional routes, approval chains, team handoffs, forms, and backend integrations for work that would otherwise remain in chats and spreadsheets.
Pros
- Turns WhatsApp requests into assigned, trackable tickets, reducing ambiguity about ownership and deadlines.
- Combines ticketing, appointment scheduling, workflow routing, dashboards, and audit history in one operational workflow.
- Supports Google and Outlook calendar synchronization plus CRM, ERP, backend, and webhook connections, depending on plan.
Cons
- Essential and Scale require a listed one-time implementation charge of Rs 25000 in addition to the monthly subscription.
- Usage limits vary by plan across tickets, contacts, collaborators, utility messages, forms, and location tracking, so teams must size the tier carefully.
- Enterprise price and implementation charge are custom, which means buyers need a sales conversation before they can calculate total cost.
Pricing Plans
Essential
- 12 ready-to-use hospital workflows
- 1000 collaborators
- WhatsApp ticketing with SLA and CSAT
- Appointment booking and location tracking
- OTP, catalog, and payments
- Backend-system integrations
- Ticket timeline and history
- 10000 utility messages
- 100 DIY bots, flows, or forms
- 5000 tickets
- 1000 location tracking
- 10000 contacts
- 10 custom add-on fields
- One-time implementation charge: Rs 25000
Scale
- Everything in Essential
- 25 ready-to-use workflows
- 2500 collaborators
- Role-based access control
- Number masking
- Webhooks
- Dynamic forms
- 25000 utility messages
- 250 DIY bots, flows, or forms
- 10000 tickets
- 2500 location tracking
- 25000 contacts
- 25 custom add-on fields
- One-time implementation charge: Rs 25000
Enterprise
- Everything in Scale
- Unlimited users
- Unlimited complex workflows
- Customized analytics and reports
- Priority onboarding and white-glove setup
- Dedicated account manager
- Daily audit logs
- Custom data retention and export policies
- Unlimited utility messages
- Unlimited DIY bots, flows, or forms
- Unlimited tickets
- Unlimited location tracking
- Unlimited contacts
- Unlimited custom add-on fields
- Implementation charge as per agreement
* Pricing information is for reference only. Please refer to the latest announcement on BizMagnets's official website.