PixieBrix
Browser workflow monitoring and real-time policy enforcement for customer care operations teams.
About PixieBrix
PixieBrix is a browser-extension platform for customer care operations teams that need visibility and policy enforcement inside web workflows. It observes agent actions in the browser, applies customizable logic at the point of action, and can intervene before a risky or incorrect step is completed. Teams can build low-code and AI-assisted policies around their processes, connect logic across browser tabs, and add audio or SIEM integration on the Business plan. Because deployment does not require an operating-system endpoint install, it can fit BYOD, contractor, and multi-client BPO environments. Enterprise options include custom usage configurations, SAML 2.0 single sign-on through providers such as Okta or Active Directory, and professional services. Buyers should budget for policy design and deployment governance as well as licensing: Business is listed at $30–$40 per user per month, while Enterprise requires a sales quote.
Best for
Best use cases
Prevent risky or incorrect actions before completion
Apply custom policies across multiple browser tabs
Add enterprise identity and SIEM integration to browser workflows
Compare before choosing
Lighter deployment than tools that require an operating-system endpoint install
More workflow-specific intervention than passive session monitoring
Business has published per-user pricing, while Enterprise requires a quote
Features
Enforce customer-care policies
Apply workflow-specific checks in the browser and intervene before an agent completes a risky or incorrect action.
Monitor browser-based agent activity
Give operations teams visibility into actions across web line-of-business applications without a heavy endpoint installation.
Customize multi-application workflows
Build low-code policies and cross-tab logic for processes that span several browser applications.
Pros
- A lightweight browser extension avoids a heavy operating-system endpoint installation.
- Custom policies can intervene during a workflow instead of only recording activity afterward.
- Business and Enterprise tiers add SIEM integration, SAML 2.0 SSO, and dedicated support for governed deployments.
Cons
- Business costs $30–$40 per user each month, which can become material for large teams.
- Enterprise pricing is custom, so buyers must contact sales before comparing total cost.
- Useful enforcement depends on designing and governing policies around each organization’s workflows.
Pricing Plans
Business
- Everything in Starter
- Low-Code and AI Policy Development
- Cross-tab logic
- Audio integration
- SIEM integration
- Dedicated support
Enterprise
- Everything in Business
- Custom usage configurations
- Okta, AD, or other SAML 2.0 SSO
- Professional services and customizations
* Pricing information is for reference only. Please refer to the latest announcement on PixieBrix's official website.