Spokk
Automate post-visit SMS follow-up, customer feedback, AI-assisted Google reviews, loyalty, referrals, memberships, and review replies.
About Spokk
Spokk is a customer feedback and review-management platform for service businesses that follows up after visits through automated SMS sequences. Customers can leave feedback, receive an AI-written Google review draft, and copy it for posting without starting from a blank page. The same workflow also supports Google review imports and AI reply drafts, loyalty rewards, referral links, memberships, feedback forms, QR codes, and SMS campaigns. Managers can use automation to keep follow-up consistent across customer visits, while Pro includes multiple team seats, unlimited-location Google review management, a dedicated toll-free SMS number for the US and Canada, HubSpot integration, and API access. Adoption decisions should account for the customer-volume allowance, annual billing on the listed Pro price, and the fact that publishing a generated review still depends on the customer copying and posting it. Spokk offers a 14-day free trial, while its paid service uses subscription pricing.
Best for
Best use cases
Automating feedback and review requests after each customer visit
Importing Google reviews and preparing AI-assisted replies
Running loyalty, referral, membership, and SMS retention programs
Compare before choosing
Evaluate the $2,988 annual Pro billing commitment against expected usage
Check whether the 2,500-customer monthly allowance fits current volume
Confirm whether HubSpot integration and API access are required for the intended workflow
Features
Generate Google review drafts
Turn a customer rating and short feedback response into a complete Google review draft that the customer can copy and post.
Manage and reply to reviews
Import Google reviews, draft replies with AI, and post a selected response to Google while tracking ratings and response activity.
Automate customer retention
Run post-visit SMS follow-ups for feedback, loyalty rewards, referrals, memberships, forms, QR codes, and campaigns.
Pros
- Automated SMS sequences reduce manual follow-up work across feedback, reviews, referrals, and retention.
- AI-generated review and reply drafts provide a practical starting point for customers and staff.
- Pro brings review management, loyalty, referrals, memberships, HubSpot integration, and API access into one service.
Cons
- The listed Pro price is billed annually at $2,988, creating a larger upfront commitment than monthly billing.
- The Pro plan allows 2,500 customers per month, so higher-volume businesses may need paid top-ups.
- Customers must still copy and post generated Google review drafts, leaving a manual step in the workflow.
Pricing Plans
Pro
- 2,500 customers per month
- Unlimited SMS included
- 3 managers and 5 staff members
- Import and reply to Google reviews with AI for unlimited locations
- Dedicated toll-free SMS number for the US and Canada
- Full automation sequence
- AI review response drafts
- Loyalty and referral programs
- 2,500 SMS campaign credits included
- Memberships with 0% platform fee
- Feedback forms and QR codes
- HubSpot integration and API access
- Additional customer top-ups available
* Pricing information is for reference only. Please refer to the latest announcement on Spokk's official website.