Userdesk
Create AI support chatbots from websites, Notion pages, and PDFs, then deploy them through a web widget, Slack, or an HTTP API.
About Userdesk
Userdesk is a no-code live chat and AI assistant platform for building chatbots trained on a company’s own content. Teams can import public website pages, Notion pages, and PDF files, then embed an assistant on a website or use it through Slack and an HTTP API. It combines automated answers with conversation monitoring, so support staff can step into a live chat or follow up by email when the bot is not enough. Userdesk also records visitor questions to help teams identify recurring customer issues and purchase intent. Shopify users can train a bot from a store sitemap and use the widget to surface order status in support conversations. Userdesk supports more than 52 languages, while plan limits vary by chatbot count, monthly AI messages, training-word allowance, model access, and synchronization features. A free plan supports one chatbot and 30 AI messages per month; paid annual plans begin with Hobby at $16 per month, billed as $190 yearly. Buyers should compare message volume and training capacity carefully because GPT-4 access, daily auto-sync, additional chatbots, and removal of Userdesk branding are limited to particular paid tiers or an add-on.
Best for
Best use cases
Train a customer-facing bot on website, Notion, and PDF content
Embed support chat while keeping staff able to enter conversations or reply by email
Connect Userdesk through Slack, a website widget, or the HTTP API
Compare before choosing
Compare monthly AI-message limits before choosing a plan
Check whether GPT-4 and daily auto-sync are required for the workflow
Account for the separate branding-removal add-on unless using Enterprise
Features
Website support assistant
Train a chatbot on website pages, Notion content, and PDFs, then embed it to answer visitor questions and hand conversations to staff when needed.
Lead capture and customer insight
Use visitor conversations to collect purchase intent, book calls, and review recurring questions that reveal customer pain points.
Shopify customer support
Train the assistant from a Shopify sitemap and add the widget to a store, including access to order-status information inside support chat.
Pros
- A no-code workflow turns existing website, Notion, and PDF content into a deployable support assistant.
- Website widget, Slack, and HTTP API options support both packaged and custom deployment workflows.
- Human monitoring and live-chat or email follow-up help teams handle questions that need staff attention.
Cons
- The Free plan allows only 30 AI messages per month, so active sites will need a paid plan quickly.
- GPT-4 access and daily auto-sync start on higher paid tiers, limiting lower-cost workflows.
- Removing Userdesk branding costs an additional $39 per month unless the Enterprise plan is used.
Pricing Plans
Free
- 1 chatbot
- 30 AI messages per month
- Unlimited live chat messages
- 50,000 training words
- Model GPT-3.5
- API Access
- Slack integration
Hobby
- 1 chatbot
- 2,000 AI messages per month
- 500,000 training words
- Model GPT-3.5
- API Access
Growth
- 2 chatbots
- 4,000 AI messages per month
- 1,000,000 training words
- Model GPT-3.5 & GPT-4
- API Access
- Daily auto-sync
Pro
- 5 chatbots
- 15,000 AI messages per month
- 2,000,000 training words
- Model GPT-3.5 & GPT-4
- API Access
- Daily auto-sync
Enterprise
- 50 chatbots
- 100,000 AI messages per month
- 50,000,000 training words
- Model GPT-3.5 & GPT-4
- API Access
- Remove Powered by Userdesk
- Daily auto-sync
* Pricing information is for reference only. Please refer to the latest announcement on Userdesk's official website.