AiSensy
A workspace for WhatsApp marketing, support, lead capture, chatbots, AI agents, and payment workflows on official APIs.
About AiSensy
AiSensy centers marketing, support, lead capture, and commerce on WhatsApp through the official WhatsApp Business APIs. Teams can send broadcasts and notifications, manage customer conversations, collect lead details with native forms, and connect those interactions to keyword chatbots or AI-agent flows. Click-to-WhatsApp ads bring prospects directly into a conversation. Payment requests can start from live chat, a broadcast, or a chatbot, while payment status remains visible in customer profiles and a unified dashboard. This setup suits businesses that already treat WhatsApp as a primary customer channel and want fewer handoffs between campaign, support, form, and payment tools. Costs are layered. Paid platform access starts at ₹1,500 per month, WhatsApp message credits require separate recharge, and chatbot or AI-agent add-ons sit above the platform plan. The Free Forever option makes evaluation easier, though fair-use limits still cap features described as unlimited at 200 agents, 500 tags, and 100 attributes. The AI add-on also carries a monthly message allowance, which matters for teams expecting heavy automation volume.
Best for
Best use cases
A lead opens WhatsApp from a Facebook or Instagram ad and completes a native form before follow-up begins.
A support request enters a keyword or AI flow, then moves to a human agent when automation cannot resolve it.
A seller sends a payment request in chat and later retargets customers whose payments remain incomplete.
Compare before choosing
The Free Forever plan reduces initial software cost, while paid access and separate message credits increase operating cost at scale.
Keyword chatbots suit predictable flows; the Pro + AI add-on adds free-form responses, knowledge-base Q&A, memory, and routing.
AiSensy concentrates WhatsApp work in one system, but teams needing broad multi-channel support may require other tools.
Features
Campaigns and notifications
Send WhatsApp broadcasts and automated notifications through the official Business APIs.
Native lead forms
Collect user details inside WhatsApp and trigger follow-up chatbot workflows without redirecting the lead.
Payments in conversations
Send payment requests from campaigns, live chat, or chatbot flows and track pending or completed payments.
Chatbots and AI agents
Build keyword flows or add AI responses, knowledge-base Q&A, memory, routing, and API integrations.
Pros
- A Free Forever plan lets small teams test core WhatsApp workflows without a recurring platform fee.
- Native forms, campaigns, live chat, and payment tracking reduce handoffs between separate workflow tools.
- Keyword bots and the optional AI agent cover both predictable flows and more flexible customer questions.
Cons
- WhatsApp message credits are billed separately, so the subscription price does not represent total messaging cost.
- Chatbot and AI-agent features are paid add-ons on top of a platform plan, increasing automation costs.
- Fair-use limits apply to unlimited features, and the Pro + AI add-on includes a capped monthly AI-message allowance.
Pricing Plans
Free Forever
- Entry-level platform access
- Subject to published fair-use limits
Basic Keyword Chatbots
- 5 keyword-based chatbots
- Drag-and-drop flow builder
- WhatsApp cart and catalog sharing
- Shopify chatbot integration
- 3 AI chatbot generations included
Pro + AI
- Everything in Basic flows
- 3,500 AI messages per month
- Knowledge-base Q&A and long-term memory
- Smart routing across flows
- 500 AI test messages
- Tool calling and API integrations
* Pricing information is for reference only. Please refer to the latest announcement on AiSensy's official website.