Brainfish
AI support agents for B2B teams, grounded in existing product knowledge and deployable across customer channels.
About Brainfish
Brainfish is an AI support platform for B2B companies that need to answer customer questions across chat, email, in-product experiences, and Slack. It connects existing documentation and knowledge sources, grounds responses in that material, and provides citations so teams can trace answers back to source content. Administrators can configure agent scope, tone, escalation rules, and channel deployment without a dedicated engineering sprint. The platform also supports internal copilots, proactive nudges, customer analytics, and a continuously updated knowledge layer. Built-in evaluation tools track resolution, deflection, satisfaction, and unanswered questions to help teams refine responses and content. Brainfish fits organizations that want an agent layered onto their existing helpdesk, CRM, and knowledge systems rather than a replacement for those tools. Pricing is sales-led: the Base Platform includes five platform seats and 5,000 monthly queries, while actions, integrations, localization, and extra seats or queries are add-ons. Startup and enterprise packages are also quoted individually.
Best for
Best use cases
Deploy an AI support agent after connecting existing help-center and knowledge sources.
Route cited answers into in-product support, Slack, email, or customer service chat.
Review resolution analytics and knowledge gaps before updating content or agent behavior.
Compare before choosing
Works alongside existing helpdesks, CRMs, and knowledge bases instead of replacing them.
Uses a platform fee with quoted add-ons rather than public per-seat self-service pricing.
Combines external support agents, internal copilots, knowledge maintenance, and evaluation analytics.
Features
Multichannel customer support
Deploy grounded support agents across chat, email, in-product experiences, and Slack while keeping escalation rules under team control.
Internal support copilots
Give employees real-time guidance from connected knowledge sources inside the tools where they already handle customer work.
Knowledge and response improvement
Use resolution analytics and unanswered-question signals to identify gaps, improve source content, and refine agent responses.
Pros
- Cited answers make it easier for support teams to trace responses back to current source content.
- Multichannel deployment can cover chat, email, in-product support, and Slack from one platform.
- Regional hosting, SSO options, and stated security certifications support enterprise evaluation.
Cons
- Sales-led pricing limits the ability to estimate total cost before requesting a quote.
- Advanced actions, integrations, localization, and added capacity may require separately priced add-ons.
- Teams must connect and maintain reliable knowledge sources for grounded answers to remain useful.
Pricing Plans
Base Platform
- 5 platform seats
- 5,000 queries per month
- AI Support Agents and Internal Copilots
- Knowledge Discoveries and customer analytics
For Startups
- Lower annual commitment
- Designed for lean teams
- Scales as the company grows
For Enterprise
- Custom scope and pricing
- MSA and SSO support
- Localized hosting available
* Pricing information is for reference only. Please refer to the latest announcement on Brainfish's official website.