Breezy
AI customer service for booking businesses that answers questions and completes routine booking changes.
About Breezy
Breezy is an AI customer-service tool for booking businesses. Connected to a booking platform, it uses live information to answer questions, find reservations, check availability, reschedule visits, issue applicable refunds, resend tickets, and confirm changes by email. Customers can contact it by chat or phone. Staff can watch conversations and take over at any time; when a case needs human judgment, Breezy hands it over with a written summary. Billing uses prepaid credits rather than a fixed monthly subscription. The Trial provides 500 free credits without requiring a card. A closed chat costs one credit, chats with fewer than four messages are free, and voice calls cost one credit per 30 seconds. Purchased credits expire after 12 months. The model suits operators that want routine booking support around the clock with a clear path to staff for exceptions. Teams should estimate chat volume and voice minutes before buying a pack.
Best for
Best use cases
Customers ask to reschedule after staff have left for the day, and Breezy checks live availability before confirming the change.
A caller needs a routine booking answer or action, so Breezy handles the phone interaction while charging one credit per 30 seconds.
A request falls outside policy and Breezy sends staff the conversation history and a written summary for review.
Compare before choosing
Compared with a staffed support desk, Breezy can answer routine booking questions around the clock but still needs human review for exceptions.
Compared with a basic FAQ chatbot, Breezy reads live booking data and can reschedule, refund, confirm, or resend tickets.
Compared with fixed monthly support software, Breezy uses expiring prepaid credits, so cost varies with closed chats and voice minutes.
Features
Booking-aware answers
Reads the business website, policies, prices, live bookings, and availability to answer customer questions at any hour.
Booking actions
Finds reservations, reschedules visits, sends confirmations, issues applicable refunds, and resends missing tickets.
Human handover
Escalates exceptions with a written summary and lets staff watch or take over a chat with its full history.
Pros
- Handles live booking actions, so customers can reschedule, receive refunds when applicable, and recover tickets without waiting for staff.
- Prepaid packs have no recurring monthly charge, and the 500-credit trial does not require a card.
- Staff can monitor and take over conversations, while escalations arrive with context for a faster handoff.
Cons
- Purchased credits expire after 12 months, so low-volume teams may lose unused balance.
- Voice usage costs one credit per 30 seconds, making long or frequent calls consume credits quickly.
- The workflow depends on connecting a supported booking platform; businesses using another system may need to confirm compatibility.
Pricing Plans
Trial
- 500 credits
- No card needed
Basic
- 5,000 credits
- About 2.6p per conversation
Starter
- 15,000 credits
- About 1.7p per conversation
Scale
- 50,000 credits
- About 1.5p per conversation
* Pricing information is for reference only. Please refer to the latest announcement on Breezy's official website.