ChatBotKit
Build and run AI agents on websites, apps, messaging channels, APIs, and custom interfaces.
About ChatBotKit
ChatBotKit is a platform for building and deploying AI agents for support, sales, and operational work. Teams may begin with a ready-made solution or define behavior in the visual Blueprint designer, then connect company data, APIs, databases, and internal tools. An agent can run in a web widget or app, through Slack, Discord, or WhatsApp, and behind an API or custom interface. The platform handles tool calling and multi-step workflows, with token streaming, retries, queues, and error recovery. Production controls include moderation, PII filtering, compliance features, security, and observability. ChatBotKit accommodates no-code teams as well as developers using SDKs, embedded deployments, or white-label products. Useful deployment still depends on sound workflow design, connected data, carefully scoped tool permissions, and testing. Pricing is subscription based. Annual and custom options are handled in the subscription or sales process, which adds a step for buyers comparing exact costs.
Best for
Best use cases
A support queue receives repeated questions and order requests that an agent can resolve through connected data and approved tools.
An inbound lead arrives outside staffed hours and needs qualification, contact enrichment, and a prompt meeting handoff.
A recurring internal process moves data between tools, chases task updates, and compiles a scheduled report.
Compare before choosing
Choose ChatBotKit when one agent must serve web, app, Slack, Discord, WhatsApp, API, or a custom interface.
The visual Blueprint designer favors teams that want a no-code starting point without giving up code-first SDK options.
Subscription and custom pricing make the product less transparent for buyers who need an immediate line-item cost comparison.
Features
Customer support automation
Build an agent that answers questions, uses connected order data, and performs approved support actions across channels.
Lead qualification and sales
Qualify inbound prospects, enrich contact details, and prepare outreach or meeting handoffs while leads are active.
Operational workflow agents
Connect internal tools to track tasks, follow up with teammates, transfer data, and compile scheduled reports.
Pros
- One agent can serve web, app, Slack, Discord, WhatsApp, API, and custom interface workflows.
- The visual Blueprint designer provides a no-code route while SDKs support deeper developer control.
- Built-in moderation, PII filtering, retries, queues, security, and observability reduce production plumbing.
Cons
- Subscription and custom pricing require an extra step for buyers who want an immediate exact cost comparison.
- Connecting business data and internal tools adds setup work before an agent can perform useful actions.
- Multi-step agents that call tools still require careful workflow design, permission scoping, and operational testing.
Pricing Plans
Custom
- A plan configured through discussion with the ChatBotKit team
- Terms shaped around the customer’s requirements
* Pricing information is for reference only. Please refer to the latest announcement on ChatBotKit's official website.