ChatNode
Build AI support agents from website and company data, with task automation, integrations, analytics, and live-agent handoff.
About ChatNode
ChatNode turns website content, files, and connected data into AI support agents that can answer customer questions around the clock and carry out tasks through AI Actions. Teams can train agents from unlimited files and URLs, work across multiple languages, review chat history, capture leads, use analytics, and hand conversations to live agents. API access and integrations with services such as Google Drive, Notion, Dropbox, OneDrive, Slack, Zendesk, Crisp, SharePoint, Zapier, and Make support deployment inside an existing service workflow. The platform offers several leading model families and lets teams switch models to balance performance, accuracy, and cost. Subscription limits vary by plan: monthly credits, agent count, team seats, and AI Actions per agent rise from Lite to Standard and Scale, while training files and URLs remain unlimited and individual uploads are capped at 20 MB. Security controls include AES-256 encryption at rest, TLS 1.3 in transit, workspace-level data separation, audit logs, sensitive-data redaction, and a zero-retention policy that says customer data is not used for model training. ChatNode is best suited to support teams that want an agent to do more than return static FAQ answers, but adoption cost depends on expected message volume, integrations, seats, and the number of agents required.
Best for
Best use cases
A website receives repetitive product and service questions after business hours, while human agents remain available for escalations.
Support knowledge is spread across files, URLs, and connected services, and the team needs one trained agent interface.
A growing service operation needs more agents, monthly credits, team seats, and action capacity without changing platforms.
Compare before choosing
Compared with a scripted FAQ bot, ChatNode can use trained knowledge, complete tasks through AI Actions, and hand conversations to people.
Plan selection depends on monthly credits, agent count, seats, and AI Actions per agent, so higher usage raises subscription cost.
Model choice and broad integrations provide workflow flexibility, while teams still need to configure knowledge, actions, and escalation paths.
Features
24/7 customer support
Deploy an AI support agent that answers customer questions from website and company data outside staffed service hours.
Support task automation
Use AI Actions to let an agent complete defined customer-service tasks instead of only returning informational replies.
Knowledge-based lead capture
Answer product questions, capture lead details, review conversations, and analyze interaction patterns in one support workflow.
Pros
- AI Actions let support agents complete defined tasks instead of limiting the workflow to informational answers.
- Integrations, API access, multilingual support, analytics, lead capture, and live handoff cover a broad service workflow.
- Encryption, audit logs, workspace data separation, redaction, and a stated zero-retention policy support trust reviews.
Cons
- There is no ongoing free plan listed; entry starts with the $35 monthly Lite subscription after the trial.
- Monthly credits, agent count, seats, and actions per agent are capped, so growing usage can require a higher-priced tier.
- Every plan limits individual training uploads to 20 MB, which can require teams to split larger source files.
Pricing Plans
Lite
- 1,250 credits per month
- 1 AI agent
- 1 team member
- 5 AI Actions per agent
- Unlimited training files and URLs
- 20 MB file size limit
Standard
- 12,500 credits per month
- 3 AI agents
- 3 team members
- 10 AI Actions per agent
- Unlimited training files and URLs
- 20 MB file size limit
Scale
- 50,000 credits per month
- 8 AI agents
- 5 team members
- 20 AI Actions per agent
- Unlimited training files and URLs
- 20 MB file size limit
* Pricing information is for reference only. Please refer to the latest announcement on ChatNode's official website.