DocsBot
Create knowledge-based AI agents for customer support, internal questions, and custom software workflows.
About DocsBot
DocsBot turns a maintained company knowledge base into AI agents that answer questions and carry out actions in customer support and internal workflows. Teams can embed a chat widget or create their own interfaces with the Chat Agent, Search, Skills, Actions, and Admin APIs. Sources may include URLs, document files, and sitemaps. Tags can narrow retrieval for supported API calls. The product fits support automation, internal knowledge access, and software integrations that need answers grounded in controlled content. Its free plan includes one bot, 50 source pages, 100 monthly AI credits, one team user, and basic source types. Paid tiers expand bot, source, credit, action, and seat limits. They also introduce integrations, analytics, escalation, web search, and workflow tools. Cost depends heavily on question volume and knowledge-base size, so the monthly credit and source-page allowances deserve close comparison.
Best for
Best use cases
A support site receives repeat product questions and needs an embedded agent that answers from maintained documentation.
An engineering team needs chat and search APIs to add knowledge retrieval to its own interface or client application.
A growing support operation needs escalation tickets, analytics, web search, and higher monthly capacity than the free tier.
Compare before choosing
The free tier lowers evaluation cost, but its 50-page and 100-credit limits suit only small knowledge sets and light traffic.
Personal adds workflow integrations and 5,000 credits, while Standard raises capacity and adds escalation, search, and analytics.
Business costs substantially more but supports ten bots, 100,000 source pages, 60,000 credits, and larger teams.
Features
Support automation
Answer recurring customer questions from maintained company content and connect supported escalation workflows.
Internal knowledge access
Let team members query controlled documentation through a conversational interface with source-based retrieval.
Developer integration
Use chat, search, skills, actions, and admin APIs in a product, website, or client implementation.
Pros
- A permanent $0 tier supports small evaluations without requiring a paid subscription.
- Chat, search, skills, actions, and administration APIs support both embedded and custom workflows.
- Paid tiers combine source controls with integrations, escalation, web search, and usage analytics.
Cons
- The free tier allows only 50 source pages and 100 monthly AI credits, which limits sustained support traffic.
- Personal starts at $49 per month, while advanced analytics and higher team capacity require costlier tiers.
- Bot, source-page, credit, action, and team limits make capacity planning necessary as usage grows.
Pricing Plans
Free
- 1 DocsBot
- 50 source pages
- 100 monthly AI credits
- 1 team user
- Basic source types
Personal
- 1 DocsBot
- 5,000 source pages
- 5,000 monthly AI credits
- 3 actions per bot
- Remote MCP connections
- Lead forms, scheduling, Slack, Zapier, and basic analytics
Standard
- 3 DocsBots
- 15,000 source pages
- 15,000 monthly AI credits
- 8 actions per bot
- 5 team users
- Skills, escalation tickets, web search, Help Scout, and conversation analytics
Business
- 10 DocsBots
- 100,000 source pages
- 60,000 monthly AI credits
- 12 actions per bot
- 10 team users
- Web search domain allowlist and conversation topic reports
* Pricing information is for reference only. Please refer to the latest announcement on DocsBot's official website.