ElevenLabs Agents
ElevenLabs Agents is a low-latency voice and chat agent platform for building, deploying, and monitoring AI agents across websites, apps, and phone systems.
About ElevenLabs Agents
ElevenLabs Agents is the production product behind the current 11.ai redirect. The seed domain points to the ElevenLabs Agents page, and ElevenLabs' own 11.ai launch article described 11.ai as an alpha proof of concept powered by its Conversational AI platform. For buyers, that distinction matters: this should be evaluated as ElevenLabs' agent platform, not as a separate personal assistant product. ElevenLabs Agents lets teams build natural voice and chat agents that can answer from knowledge bases, call external tools, use MCP integrations, run across websites, apps, and telephony systems, and operate with low-latency speech models from the same company known for AI audio quality. It is strongest for customer support, sales, reception, call center, and product-assistant workflows where natural voice, multilingual coverage, SDKs, telephony, RAG, workflows, analytics, and enterprise security controls need to come together. It is less ideal for teams that only need a simple text chatbot, want fully predictable flat pricing, or prefer to assemble their own stack from separate LLM, speech, telephony, and orchestration providers. Buyers should test latency, transfer behavior, knowledge grounding, concurrent-call limits, external LLM costs, telephony costs, compliance requirements, and whether Enterprise controls such as BAAs, SSO, zero retention, data residency, and SLAs are required before committing.
Best for
Best use cases
Deploy a website or app assistant that can speak or type, retrieve knowledge-base answers, call external tools, and escalate or route the user when a conversation needs human follow-up.
Replace or augment inbound phone handling by connecting ElevenLabs Agents to Twilio, SIP trunking, or an existing PBX, then test concurrency, transfer behavior, data handling, and telephony pass-through costs.
Build a multilingual support or sales agent that uses a workflow graph, subagents, tool nodes, success evaluation, and analytics so teams can monitor whether conversations meet business criteria.
Prototype a voice-first productivity or workflow assistant similar to the 11.ai alpha, but base production planning on ElevenLabs Agents pricing, docs, security controls, and integration surfaces.
Compare before choosing
Compare Retell AI when the main question is phone-call automation pricing transparency, call-center workflows, and whether a voice-agent specialist offers simpler production operations for support or sales calls.
Compare Vapi when the team wants a developer-first voice AI orchestration layer and is comfortable assembling telephony, speech, LLM, observability, and compliance pieces across providers.
Compare Bland AI when bundled outbound calling, campaign operations, and an enterprise phone-agent workflow may matter more than ElevenLabs' broader audio model ecosystem and voice library.
Compare Voiceflow or Botpress when visual bot design, chat-first automation, knowledge-base orchestration, or non-voice channels matter more than low-latency, expressive voice conversations.
Compare building directly on OpenAI, Anthropic, Google, Deepgram, Twilio, and a TTS provider when deep stack control, custom vendor contracts, or strict data boundaries are more important than buying an integrated agent platform.
Features
Voice and chat agents
Build agents that can talk, type, retrieve answers, and respond in real time across voice and chat experiences.
Low-latency audio stack
Use ElevenLabs' real-time speech and voice technology for natural conversations where delay and voice quality affect user trust.
Knowledge base and RAG
Ground agents in uploaded or connected knowledge so support, sales, and product assistants can answer with business context.
Tools and MCP support
Let agents call external systems through client tools, server tools, system tools, MCP tools, webhooks, and integrations.
Workflow builder
Design branching conversation flows with subagents, dispatch tool nodes, transfer paths, and phase-specific behavior.
Web, mobile, and telephony deployment
Deploy through widgets, React, iOS, Android, React Native, WebSocket, WebRTC, Twilio, SIP trunking, and custom integrations.
Monitoring and evaluation
Use conversation analysis, success evaluation, testing, analytics, and monitoring to judge whether agents meet business goals.
Enterprise controls
Evaluate security options such as encryption, RBAC, SOC 2, GDPR, HIPAA eligibility, EU data residency, zero retention, SSO, support, and SLAs.
Pros
- Officially combines expressive ElevenLabs voices, low-latency conversation, chat, telephony, web, mobile, SDKs, APIs, workflows, tools, and knowledge grounding in one agent platform.
- The current 11.ai domain redirects to the Agents product, so buyers can avoid treating an older alpha proof of concept as a separate product with separate pricing.
- Public pricing is unusually concrete for a voice-agent platform, including plan prices, included minutes, additional call-minute pricing, text-message pricing, burst pricing, and concurrency limits.
- Strong fit for teams that care about voice quality, multilingual conversations, call center use cases, web or app embedding, and external tool actions rather than simple FAQ chatbots.
- Enterprise diligence has official material to review, including encryption claims, SOC 2, HIPAA and GDPR references, data residency, zero retention, BAAs, SSO, SLAs, and telephony security notes.
Cons
- Total cost can be harder than the headline plan price because usage may include subscription fees, call minutes, burst minutes, text messages, LLM usage, and telephony provider costs.
- Some compliance and security requirements are enterprise-gated, including custom SSO, BAAs, elevated concurrency, custom terms, support, discounts, and several HIPAA-related controls.
- Voice-agent quality depends on implementation work: prompts, workflows, knowledge sources, tool design, transfer rules, testing, monitoring, and human fallback need real operational ownership.
- Teams wanting a generic text-first chatbot, broad no-code bot builder, or full vendor-by-vendor infrastructure control may find a different category a better fit.
- The old 11.ai brand can create catalog confusion because it was introduced as an alpha personal assistant proof of concept, while the durable buyer surface is now ElevenLabs Agents.
Pricing Plans
Free / Pay as you go
- 15 included call minutes
- Additional calls at $0.080 per minute
- Text messages at $0.003 per message
- Burst pricing at $0.160 per minute
- 4 concurrent calls
- Includes Text to Speech, Speech to Text, Knowledge Bases, RAG, and Telephony
Starter
- 75 included call minutes
- Additional calls at $0.080 per minute
- Text messages at $0.003 per message
- Burst pricing at $0.160 per minute
- 6 concurrent calls
- External LLM usage varies by model and telephony is charged at cost
Creator
- 275 included call minutes
- Additional calls at $0.080 per minute
- Text messages at $0.003 per message
- Burst pricing at $0.160 per minute
- 10 concurrent calls
- External LLM usage varies by model and telephony is charged at cost
Pro
- 1,238 included call minutes
- Additional calls at $0.080 per minute
- Text messages at $0.003 per message
- Burst pricing at $0.160 per minute
- 20 concurrent calls
- External LLM usage varies by model and telephony is charged at cost
Scale
- 3,738 included call minutes
- Additional calls at $0.080 per minute
- Text messages at $0.003 per message
- Burst pricing at $0.160 per minute
- 30 concurrent calls
- External LLM usage varies by model and telephony is charged at cost
Business
- 12,375 included call minutes
- Additional calls at $0.080 per minute
- Text messages at $0.003 per message
- Burst pricing at $0.160 per minute
- 40 concurrent calls
- $0.08 per minute and lower advertised on annual Business plans
Enterprise
- Elevated concurrency limits
- Custom DPA and SLA terms
- BAAs for HIPAA customers
- Custom SSO
- More seats and voices
- Scale discounts and priority support
* Pricing information is for reference only. Please refer to the latest announcement on ElevenLabs Agents's official website.