FanBase
Social media DM automation and customer relationship management for brands and creators
About FanBase
FanBase is for brands and creators, bringing Instagram keyword-triggered DMs, comment-to-DM, and automated replies into one workflow. All replies, DMs, and mentions can enter a shared inbox, while a social CRM tracks fan interactions. AI Copilot helps teams draft replies, identify purchase intent, and answer questions; when content needs human handling, it can be escalated to a person. The official page also mentions coverage for social channels such as Instagram, X, and Discord.
Best for
Best use cases
Comment- and keyword-triggered DMs
Unified handling of social replies
Tracking fan interactions
AI-assisted replies and human escalation
Features
DM automation
Trigger DMs through keywords, turn comments into DMs, and send automated replies, converting comments, follows, and mentions into conversations.
Shared inbox
Handle every reply, DM, and mention in one place.
Social CRM
Track every fan interaction.
AI Copilot
Helps teams draft replies, identify purchase intent, answer questions, and escalate content requiring human handling to a person.
Pros
- Covers DM automation, shared inbox, and social CRM
- AI Copilot can draft replies and identify purchase intent
- Supports a team-shared workspace
Pricing Plans
Free
- Connect social accounts
- DM automation
- Shared inbox
- Social CRM
- AI Copilot
Pro
- Full AI Copilot features
- Unlimited automation
- AI-powered CRM
- Full analytics
TEAM
- Shared workspace
- All Pro features
* Pricing information is for reference only. Please refer to the latest announcement on FanBase's official website.