Help.center
AI knowledge base, chatbot, and shared inbox with a permanent free plan and team-based paid options.
About Help.center
Help.center puts a public knowledge base, AI search, an embeddable chatbot, and a shared inbox in one support workspace. Teams can publish branded, mobile-friendly articles on a Help.center subdomain. The AI draws on those articles, FAQs, and connected websites when it answers customers. The product fits businesses that want self-service support and ticket handling together. The permanent Free plan includes 50 AI answers each month. Business costs $19 per seat per month and includes 500 answers. Unlimited is $99 per month for the whole team with 2,500 answers. Answers beyond a paid plan’s allowance cost $0.01 each. Paid features include the ticket inbox, team invitations, integrations, branding removal, and custom domains. Unlimited’s fixed team price becomes more attractive as headcount grows, while the Free plan gives low-volume teams a practical starting point.
Best for
Best use cases
Publish branded help articles, then let customers search them or ask the embedded chatbot before opening a ticket.
Route customer questions into a shared inbox when self-service content does not fully resolve the issue.
Add FAQs and connected website links when chatbot answers need more context or coverage.
Compare before choosing
The Free plan lowers the entry cost, but its monthly AI allowance is limited to 50 answers.
Business unlocks team and branding features, though its $19 monthly charge scales with each support seat.
Unlimited uses a fixed $99 team price, but its 2,500 included AI answers still carry overage charges.
Features
Build a customer knowledge base
Publish a branded, mobile-friendly help center where customers can browse articles and use AI search.
Answer questions with an AI chatbot
Embed a 24/7 chat widget that answers from published articles, FAQs, and connected websites.
Manage support conversations
Use the shared inbox to receive, assign, and reply to customer tickets alongside self-service support.
Pros
- The permanent $0 plan includes a public knowledge base, chat widget, and 50 AI answers each month.
- Knowledge base, AI chatbot, search, and ticket inbox can share one customer support workflow.
- The $99 Unlimited plan uses a fixed team price, which can control seat costs as a support team grows.
Cons
- The Free plan is capped at 50 AI answers per month, which can be restrictive for active customer sites.
- Business costs $19 per seat each month, so its total price rises as more support agents join.
- Paid plans charge $0.01 for every AI answer beyond the included monthly allowance.
Pricing Plans
Free
- Public knowledge base
- Chat widget
- AI chatbot and search with 50 answers per month
Business
- 500 AI answers per month
- Inbox for tickets
- Improve AI with FAQs and links
- Invite team members
- Integrations
- Remove branding
- Custom domain
Unlimited
- Fixed team-wide billing
- 2,500 AI answers per month
- Inbox for tickets
- Improve AI with FAQs and links
- Invite team members
- Integrations
- Remove branding
- Custom domain
* Pricing information is for reference only. Please refer to the latest announcement on Help.center's official website.