ify
End-to-end customer support ticket resolution AI agent
About ify
ify is a Resolution AI for customer support teams that runs on Freshdesk, Zendesk, Salesforce, or HubSpot, enabling them to build a knowledge base without migration. It receives requests from email, instant messaging, help desks, chat widgets, forms, and social channels, automatically creates tickets, and invokes workflows for documentation, billing and CRM, bug reproduction, Jira, and more based on the issue type.
Best for
Best use cases
Automatically receive customer requests from multiple channels
Answer product usage questions
Handle billing and account issues
Help troubleshoot and follow up on software bugs
Features
Omnichannel ticket capture
Automatically creates tickets from email, WhatsApp, Slack, Teams, help desks, chat widgets, forms, and social channels.
Ticket handling by type
Selects the appropriate workflow for usage, account and billing, and software bug issues.
Build-your-own knowledge base
Brings together documentation, help articles, release notes, video tutorials, and historical tickets, and helps write SOPs.
Integration with existing systems
Runs on Freshdesk, Zendesk, Salesforce, or HubSpot, with 500+ integrations.
Pros
- Connect to existing customer support systems without migration
- Covers email, WhatsApp, Slack, Teams, and more
- Consolidates historical tickets and helps write SOPs
- Offers 500+ integrations