Kommunicate
Customer service automation that pairs AI agents with human handoff across chat, messaging, email, mobile, and voice.
About Kommunicate
Kommunicate combines AI agents with human customer support in one operating workspace. Teams can create an agent without code, deploy it on web and mobile apps, WhatsApp, Telegram, Instagram, or email, and pass a conversation to a person when automation reaches its limit. Voice AI, FAQ self-service, email ticket automation, campaign messaging, APIs, and webhooks extend the workflow. Model options listed by the product include OpenAI, Anthropic, Gemini, IBM Watson, Amazon Lex, and Dialogflow. Starter costs $40 per month for 250 conversations, one AI agent, and one team member. Professional costs $200 per month and includes 2,000 conversations, ticket summaries, automatic resolution, Agent Assist, priority support, and selected integrations. Enterprise adds custom capacity, identity controls, advanced analytics, and SLA-backed support. The channel range and human handoff suit teams consolidating support operations. Conversation overages and charges for additional agents or seats can raise the total cost as usage grows.
Best for
Best use cases
A support queue contains many repeated FAQ requests, while unusual cases still require a live agent to take over.
An email inbox is accumulating routine tickets that can be resolved automatically and complex requests that require escalation.
Customer conversations arrive through a website, mobile app, WhatsApp, Telegram, or Instagram and need one operating workflow.
Compare before choosing
Starter has a lower entry price, but its 250-conversation allowance and one included seat fit smaller support volumes.
Professional costs more and includes 2,000 conversations, three seats, API access, automation aids, and selected helpdesk integrations.
Enterprise replaces public pricing with a sales process in exchange for custom capacity, SSO, SLAs, analytics, and integrations.
Features
Automate recurring support questions
Build a no-code AI agent that answers frequent questions around the clock and hands complex conversations to a person.
Process repetitive email tickets
Connect a support inbox so AI can resolve routine email requests and route or escalate harder cases to the support team.
Run omnichannel customer service
Manage automated and human support across websites, mobile apps, messaging channels, email, and voice from one platform.
Pros
- No-code agent building lowers the setup burden for support teams without dedicated chatbot developers.
- Human handoff and shared support workflows let automation cover routine questions without blocking complex cases.
- Channel coverage includes web, mobile apps, WhatsApp, Telegram, Instagram, email, and voice.
Cons
- Starter includes only 250 conversations and one team member, so modest growth can trigger overage or seat costs.
- Professional jumps to $200 per month, which may be difficult to justify for smaller teams that only need one integration.
- Enterprise pricing requires a sales conversation, making upfront budget comparison less direct for large deployments.
Pricing Plans
Starter
- 1 AI agent and 1 team member
- 250 conversations per month
- Web, mobile apps, WhatsApp, Telegram, and Instagram
- AI chat, email automation, and voice AI
- 1-year chat history
- Additional conversations at $15 per 1,000
Professional
- 2 AI agents and 3 team members
- 2,000 conversations per month
- Zendesk, Freshdesk, and Google Analytics integrations
- AI Summary, Auto-resolve tickets, and Agent Assist
- Messaging API and webhooks
- Additional conversations at $10 per 1,000
Enterprise
- Custom AI agent and seat quantities
- Salesforce, HubSpot, and Zapier integrations
- Dedicated account manager and SLA-backed support
- Advanced analytics and SSO
- Custom features and integrations
- Option to remove Kommunicate branding
* Pricing information is for reference only. Please refer to the latest announcement on Kommunicate's official website.