Tidio
Tidio brings AI support, live chat, ticketing, and proactive automation into one workspace.
About Tidio
Tidio puts Lyro AI Agent, live chat, ticketing, help desk workflows, and proactive chat automation in one workspace. Teams can train Lyro on verified business information for repetitive questions, then keep human agents in control when a conversation needs judgment. Flows reaches website visitors, collects leads, and books calls while staff are offline. The permanent free plan covers the basic workflow, with 50 billable conversations each month, 50 Lyro AI conversations provided once, and 100 visitors reached through Flows. Those limits make it best for a small trial or a light support queue. Starter raises the conversation allowance and includes live chat and ticketing. Growth adds analytics, permissions, assignment rules, and macros. Plus brings departments, multiple projects, custom branding, ticketing automation, OpenAPI, and custom limits. Pricing grows with capacity, and Plus also carries usage charges, so expected human conversations, AI conversations, and Flow reach all affect the practical budget.
Best for
Best use cases
A store uses Lyro to answer repeated product questions, then routes complex conversations to a human agent in the same workspace.
A support desk handles live chats and tickets while managers use assignment rules and analytics to organize a busier queue.
A sales team runs proactive Flows to capture leads and book calls when staff are offline, within a monthly visitor allowance.
Compare before choosing
The permanent free tier lowers the cost of testing Tidio, but its 50 monthly billable conversations suit only light usage.
Starter adds a practical live chat and ticketing setup, while Growth is the clearer fit when routing, permissions, and advanced analytics matter.
Plus adds enterprise-style controls and support, but its $300 starting price plus usage makes cost planning more important.
Features
Automate routine support
Train Lyro AI Agent on verified business information to answer repetitive customer questions while agents focus on cases that need human judgment.
Run live chat and ticketing
Manage live conversations and support tickets in one help desk, with assignments, operating hours, visitor context, and analytics on paid tiers.
Capture leads with Flows
Use proactive chat automation to engage site visitors, collect leads, book calls, and continue useful sales interactions when the team is offline.
Pros
- A permanent $0 plan lets small teams test live chat, ticketing, Lyro AI, and Flows with no monthly software fee.
- AI and human conversations share one platform, which reduces handoff friction when an automated reply needs agent judgment.
- Paid tiers add routing, permissions, analytics, team controls, and OpenAPI access as operational needs become more complex.
Cons
- The free plan allows only 50 billable conversations per month, so an active support queue can outgrow it quickly.
- Lyro AI on the free plan is limited to a one-time allowance of 50 conversations rather than a recurring monthly pool.
- Plus starts at $300 per month and adds usage charges, which can make forecasting harder for teams with changing volume.
Pricing Plans
Free Plan
- 50 billable conversations per month
- 50 Lyro AI conversations as a one-time allowance
- Flows for up to 100 reached visitors per month
Starter
- 100 billable conversations
- Live chat and ticketing
- Live visitors list and operating hours
- Basic analytics and live chat channels
Growth
- From 250 billable conversations
- Advanced analytics and user permissions
- Automatic chat assignment and automatic replies
- Live typing preview, page history, and macros
Plus
- Premium support and a dedicated success manager
- Discounted usage rates and custom limits
- Departments, multiple projects, and custom branding
- Ticketing automations, OpenAPI, and custom seat counts
* Pricing information is for reference only. Please refer to the latest announcement on Tidio's official website.