Userlens
Customer adoption retention engine for B2B SaaS and PLG teams
About Userlens
For B2B SaaS products and PLG teams, Lumi turns each customer's product behavior into timely, personalized guidance so users know what to do next. It launches campaigns from adoption goals and qualified audiences, then gives every user personalized guidance. As an AI product-adoption expert, Lumi observes existing usage, identifies patterns, and judges when users can go deeper. You approve goals, audiences, guidance, and limits without reviewing every message; the system uses collected data, sends only approved content, and keeps interactions within the rules. Especially suited to AI-native products, complex B2B SaaS, and products where users have initial value but stall before becoming power users.
Best for
Best use cases
Launch personalized guidance campaigns for adoption goals and qualified audiences
Observe product usage and judge when users can go deeper
Control guidance content and send limits with campaign-level approval
Drive users who have initial value into becoming power users
Features
Personalized guidance
Turns each customer's product behavior into timely, personalized guidance so users know what to do next.
Adoption campaigns
Starts from adoption goals and qualified audiences, then gives every user personalized guidance.
AI adoption expert
Observes existing user usage, identifies patterns, and judges when they can go deeper.
Campaign-level approval
You approve goals, audiences, guidance, and limits without reviewing every message.
Pros
- Timely personalized guidance from each customer's product behavior
- Campaign-level approval without reviewing every message
- Uses collected data and sends only approved content
- Identifies usage patterns and judges when to go deeper