Zipchat
AI sales and support agent for ecommerce conversations across web chat and messaging channels.
About Zipchat
Zipchat is an AI agent for ecommerce stores that handles sales and customer support across website chat, WhatsApp, Instagram, Messenger, and email. The agent learns from store content and product data, answers pre-sale questions, recommends products, tracks orders, explains returns, and can hand conversations to people when needed. Teams can use conversation analytics to spot recurring questions, objections, and purchase patterns. Plans are primarily limited by monthly AI replies, approximate conversation volume, training pages, and the number of stores or websites. Every listed tier includes unlimited team members and the same core channels, while higher tiers add substantially more capacity. The service suits merchants that want one automated workflow for product discovery, support, and cart recovery, but reply overages and rising plan costs matter for busy stores. A seven-day trial and 30-day money-back guarantee lower the initial evaluation risk; neither is a permanent free plan.
Best for
Best use cases
Automating order tracking, returns, and common support questions
Answering product questions and recommending items before checkout
Analyzing conversations and following up on abandoned carts
Compare before choosing
Choose Starter for up to 500 monthly AI replies and two stores
Choose Growth through Scale when reply, training-page, or store limits need to increase
Request Unlimited when predictable high-volume replies matter more than a self-serve tier
Features
Automate ecommerce support
Answer order-tracking, return, and FAQ requests around the clock, then escalate conversations that need a person.
Guide shoppers before purchase
Use product and store data to answer questions, suggest suitable items, and help hesitant visitors reach checkout.
Recover carts and learn from conversations
Follow up with shoppers across supported channels and analyze repeated questions, objections, and purchase patterns.
Pros
- Core plans cover web chat, email, WhatsApp, Instagram, and Messenger, reducing the need for separate channel tools.
- Unlimited team members on every published tier avoids per-seat cost growth as support teams expand.
- Human escalation and ecommerce-focused answers let teams automate routine requests while retaining a handoff path.
Cons
- The entry plan costs $49 per month and is capped at 500 AI replies, so even small stores must budget for usage.
- Capacity is reply-based; Pro and Scale charge an extra $49 for each additional 250 replies.
- Higher training-page and multi-store limits require upgrades that rise from $129 to $499 per month before the quoted Unlimited tier.
Pricing Plans
Starter
- 500 AI replies per month
- About 200 conversations per month
- 1,000 training pages
- 2 stores or websites
- Unlimited team members
- Website chat, email, WhatsApp, Instagram, and Messenger
Growth
- 1,500 AI replies per month
- About 600 conversations per month
- 15,000 training pages
- 5 stores or websites
- Unlimited team members
- Website chat, email, WhatsApp, Instagram, and Messenger
Pro
- 3,000 AI replies per month
- About 1,250 conversations per month
- 75,000 training pages
- 10 stores or websites
- Unlimited team members
- Priority support and email forwarding
- All listed channels and languages
Scale
- 6,000 AI replies per month
- About 2,500 conversations per month
- 300,000 training pages
- 20 stores or websites
- Unlimited team members
- Priority support and email forwarding
- All listed channels and languages
Unlimited
- Unlimited AI replies
- Rate locked for 12 months
- Volume-based quoted plan
- Demo required
* Pricing information is for reference only. Please refer to the latest announcement on Zipchat's official website.