BIK
Agentic AI CRM and marketing automation for eCommerce acquisition, retention, customer support, and engagement.
About BIK
BIK is an all-in-one marketing automation platform and agentic AI CRM for eCommerce brands. It places customer acquisition, retention, order management, helpdesk work, and customer data in one operating environment. Teams can choose from more than 100 ready-made AI commerce agents or build their own for conversion, retention, and customer lifetime value workflows. Developer tools cover personalized WhatsApp, SMS, and email messaging, automated chat flows for abandoned carts and order confirmations, and event ingestion for cohorts and segments. BIK also supports Click-to-WhatsApp advertising journeys, lead scoring, retargeting, end-to-end campaign analytics, eCommerce segmentation, RFM analysis, and website gamification widgets. It suits commerce teams that want to coordinate marketing and support automation across customer channels. Pricing is paid and sales-led, making package scope and commercial terms part of the purchase evaluation.
Best for
Best use cases
Automating abandoned-cart and order-confirmation conversations
Qualifying and retargeting Click-to-WhatsApp advertising leads
Creating eCommerce cohorts and RFM segments for targeted campaigns
Compare before choosing
Compare channel coverage and workflow automation against the existing marketing stack
Confirm sales-led pricing and implementation scope before committing
Assess whether Shopify, social, and uploaded data sources match the team’s segmentation needs
Features
Cross-channel customer messaging
Send segmented WhatsApp, SMS, and email campaigns and automate chat flows around commerce events.
Click-to-WhatsApp acquisition
Move ad leads into WhatsApp, score intent, retarget prospects, and review journey performance.
Commerce customer segmentation
Centralize social, Shopify, and uploaded data and create eCommerce and RFM-based segments.
Website gamification
Deploy branded spin-the-wheel and scratch-card widgets and track engagement and conversion activity.
Pros
- Combines marketing, customer support, order workflows, and customer data in one commerce-focused platform.
- Supports targeted WhatsApp, SMS, and email messaging, reducing the need to coordinate separate channel tools.
- Provides automation for abandoned carts, order confirmations, segmentation, retargeting, and campaign measurement.
Cons
- Sales-led pricing requires buyers to request commercial terms before they can compare total cost.
- A broad cross-functional rollout may require coordination between marketing, support, commerce, and data owners.
- Teams should confirm that BIK’s supported channels and commerce data flows match their existing stack before migration.
Pricing Plans
Custom
- Agentic AI CRM for eCommerce
- Marketing and support automation
- Commerce messaging, segmentation, and analytics
* Pricing information is for reference only. Please refer to the latest announcement on BIK's official website.