Stonly
Customer service knowledge, interactive guides, AI answers, and process automation in one platform.
About Stonly
Stonly is a knowledge platform for customer service teams that combines interactive step-by-step guides, knowledge bases, AI-generated answers, and process automation. Teams can publish guides inside software, websites, knowledge bases, and web or mobile apps, then use targeting and user context to present relevant help. AI Answers can draw from Stonly content, websites, internal documents, Zendesk Guides, and Google Docs, while Guided Answers route process-sensitive questions into controlled guide flows. Knowledge Agents monitor support knowledge for gaps, duplicates, outdated material, and discrepancies, then prepare updates for review. Business Process Agents follow defined support procedures across branching paths, conditions, exceptions, and actions for self-service or rep-assisted resolution. The platform suits organizations that need structured support knowledge and automation in one workflow, but adoption requires content maintenance, process design, and a plan choice based on team scale. Enterprise capabilities such as SSO, private knowledge bases, advanced rights, white-label options, security review, and priority support are offered through custom plans.
Best for
Best use cases
Embed interactive guides in a product or knowledge base to reduce repetitive support work.
Answer customer and agent questions from approved company knowledge and linked guide steps.
Automate defined support procedures that include branches, conditions, exceptions, and actions.
Compare before choosing
Compared with a basic article repository, Stonly adds interactive guides, targeting, and contextual delivery.
Compared with search-only help, Guided Answers can route process-sensitive questions into controlled flows.
Compared with simple chat automation, Business Process Agents are designed around defined multi-step support procedures.
Features
Interactive customer guidance
Build step-by-step guides and embed them where customers or employees need contextual help.
AI-powered support answers
Generate answers from structured guides and connected knowledge sources, with links to relevant guide steps.
Support process automation
Configure agents to follow defined processes with branches, conditions, exceptions, and actions.
Pros
- Interactive guides can be embedded across products, websites, and knowledge bases for contextual support.
- AI Answers link users to relevant guide steps and can draw from several company knowledge sources.
- Enterprise options include SSO, advanced team rights, security review, and dedicated customer success.
Cons
- Teams must structure and maintain knowledge content for guided answers and agents to stay useful.
- Complex process automation requires teams to define branches, conditions, exceptions, and actions clearly.
- Enterprise pricing is custom, so larger organizations need a sales conversation to determine total cost.
Pricing Plans
Small Business
- Unlimited guides
- Embed guides anywhere
- Multiple languages
- Knowledge Bases
- Unlimited triggers
- Full-path analytics
- Versioning
- Custom branding
- Targeting using your user data
- Segment, Zapier, Freshpaint, and Rudderstack integrations
- In-guide variables
- SEO customization
- Export guides as PDF
- Attach files to guides
Enterprise
- Everything in Small Business
- Auto-translate guides
- Advanced team rights management
- White label options
- Salesforce, Zendesk, Freshdesk, and Front integrations
- SSO compatibility
- Priority support
- Dedicated customer success
- Security review
- Surveys
* Pricing information is for reference only. Please refer to the latest announcement on Stonly's official website.