008 Agent
008 Agent builds SIP-first voice AI agents for customer support, sales calls, CRM workflows, and call insight automation.
About 008 Agent
008 Agent is a voice AI platform for businesses that want AI agents to answer real phone calls, work inside existing telephony environments, and turn conversations into structured follow-up data. Its official site positions 008 as a voice AI agent for customer support, with agents that can run through SIP or web deployments, use tools during calls, and send post-call outputs through webhooks. The platform is especially relevant when a company already depends on phone support, CRM records, and PBX or contact-center workflows but wants to reduce repetitive calls, capture better call context, and keep agents from switching between separate tools. Official pages describe integrations with Zendesk, Salesforce, HubSpot, Zoho, Pipedrive, and Freshdesk; a separate 008Q page presents an API for extracting insights from support, sales, and customer service calls and syncing those insights into a tech stack. The best fit is a support or sales operation that values SIP compatibility, CRM-native call logging, transcription, summaries, tags, sentiment, and web-based deployment. It is a weaker fit for teams that need a fully documented public developer API, self-serve security documentation, or a free sandbox before talking to sales, because the public site emphasizes demo requests and published pricing rather than open documentation.
Best for
Best use cases
Routing peak-hour inbound support calls through a SIP extension that can answer, qualify, summarize, and pass unresolved cases to a human queue.
Logging every Zendesk or Salesforce call with transcript, summary, tags, sentiment, and follow-up data after the conversation ends.
Launching a web or SIP voice agent for lead qualification when a campaign creates more phone demand than the sales team can answer live.
Extracting structured insights from recorded support, sales, and customer service calls through 008Q and sending them into a CRM or data workflow.
Compare before choosing
Compare against Vapi, Retell AI, or Bland AI when the main decision is general voice-agent platform flexibility versus PBX/SIP-first deployment.
Compare against Zendesk Talk, Aircall, CloudTalk, or existing CCaaS tools when the team mainly needs embedded CRM telephony plus AI call intelligence.
Compare against building on OpenAI Realtime, Twilio, or Telnyx when engineering control, custom compliance, or owned infrastructure matters more than managed setup.
Compare the per-minute and instance pricing against expected call volume, concurrency, and CRM integration effort before choosing a tier.
Features
SIP-first voice agents
Register AI agents as standard SIP extensions so they can work inside PBX-style call flows instead of requiring a separate voice layer.
Speech-to-speech calling
The official resource page says 008 uses speech-to-speech conversations for faster, more natural call handling than rigid voicebot flows.
CRM-native integrations
Official integration pages describe embedded workflows for Zendesk, Salesforce, HubSpot, Zoho, Pipedrive, and Freshdesk.
Post-call intelligence
Calls can produce transcripts, summaries, tags, sentiment, and structured follow-up data for support or sales workflows.
Tool actions during calls
The homepage and pricing page describe agents that can use tools and send post-call outputs through webhooks.
008Q call insights API
008Q is presented as a voice processing API for defining the insights needed from calls and sending generated data into internal systems.
Concurrent call tiers
Published plans scale from 5 concurrent calls on Rookie to 25 on Vanguard and 100 on Elite.
Pros
- Clear fit for businesses that already run phone support, CRM workflows, and SIP/PBX telephony.
- Official pricing page publishes per-minute and instance prices instead of only hiding pricing behind sales contact.
- CRM integration pages show practical workflows for logging calls, opening tickets, and syncing sales or support context.
- 008Q gives buyers a separate path for call insight extraction when they need analytics more than a full voice agent deployment.
- The SIP extension approach can reduce disruption for teams that do not want to redesign their call routing stack.
Cons
- Public documentation for API authentication, security controls, data retention, and compliance was not found on the official site during review.
- Pricing sources conflict on currency and minimum per-minute amount, so buyers should confirm the current quote before committing.
- The site is demo-led, so teams wanting a self-serve sandbox or detailed developer quickstart may need to contact sales.
- Some official copy mixes English with Spanish labels and marketing phrasing, which may require extra clarification during evaluation.
- Teams without existing phone-call volume or CRM dependency may find broader voice-agent platforms easier to trial.
Pricing Plans
Rookie Agent
- 3 agents
- 3 SIP/Web deployments
- 5 concurrent calls
- Unlimited tools per agent
- Post-call outputs through webhook
Vanguard Agent
- Unlimited agents
- Unlimited SIP/Web deployments
- 25 concurrent calls
- Unlimited tools per agent
- Post-call outputs through webhook
- Starter pack included
Elite Agent
- Unlimited agents
- Unlimited SIP/Web deployments
- 100 concurrent calls
- Unlimited tools per agent
- Post-call outputs through webhook
- Starter pack included
008Q API
- Voice processing API
- Call insight extraction
- CRM and tech-stack synchronization
* Pricing information is for reference only. Please refer to the latest announcement on 008 Agent's official website.