Smith.ai
AI receptionists and live agents handle calls 24/7, including intake, scheduling, routing, and connected follow-up.
About Smith.ai
Smith.ai combines AI receptionists with more than 500 North America-based live agents to cover a business front office. It answers calls around the clock, follows conditional intake scripts, qualifies leads, books appointments, and routes or transfers callers. After a call, it can record, transcribe, summarize, and trigger work in connected CRM, calendar, and ticketing systems. Businesses can run the service AI-first, use a hybrid setup, or rely on human agents. Smith.ai also provides live-staffed web chat for lead capture and support. This breadth is useful for teams that need reliable coverage without hiring an in-house reception desk. Buyers should still plan for setup around their own business rules and integrations. Web chat appointment booking, extra integrations, and custom programming can increase the monthly cost.
Best for
Best use cases
Answer and route calls after normal office hours
Collect detailed intake information from prospective clients
Book appointments and update connected business systems
Compare before choosing
AI-first, hybrid, and fully human operating modes
Subscription pricing with separately priced web chat add-ons
North America-based live-agent network for human escalation
Features
Flexible receptionist mix
Choose AI-first, hybrid, or fully human call handling based on the conversation and business rules.
Structured intake
Ask conditional questions, qualify leads, and route or transfer callers using business-specific logic.
Connected follow-up
Record, transcribe, summarize, and pass call outcomes into CRM, calendar, and ticketing workflows.
Pros
- 24/7 AI and live-agent coverage reduces dependence on office-hour staffing.
- Conditional intake and routing can screen leads before they reach internal staff.
- CRM, calendar, and ticketing workflows reduce manual post-call data entry.
Cons
- Current AI Receptionist plan prices require contacting sales, which slows budget comparison.
- Web Chat appointment booking and extra integrations add per-chat charges to monthly costs.
- Custom programming costs $200 per hour, so complex setup work can become expensive.
Pricing Plans
AI Receptionist
- AI-first, hybrid, or human-first call handling
- 24/7 answering, intake, scheduling, and routing
- Workflow connections to CRM, calendar, and ticketing systems
Web Chat add-ons
- Appointment booking at $1.00 per chat
- Additional CRM or Zapier integrations at $0.50 per chat
- Custom programming at $200 per hour
* Pricing information is for reference only. Please refer to the latest announcement on Smith.ai's official website.