Bland
Enterprise voice AI agents for phone calls and connected messaging workflows.
About Bland
Bland is an enterprise voice AI platform for teams that build, deploy, and monitor agents handling phone conversations. It supports customer service, claims intake, scheduling, dispatch, and financial-service calls, including workflows in regulated or high-volume settings. The same agent can retain shared memory across voice, iMessage, SMS, and web chat. Conversational Pathways, integrations, and automations connect conversations with business processes. Bland advertises response latency below 200ms for its voice product and supports voice cloning from an audio clip. Start, Build, and Scale bill talk time and transfer time at separate per-minute rates. Larger plans lower those rates while raising daily call, concurrency, voice, and knowledge-base limits. All three standard plans list a 99.9% uptime SLA. Enterprise uses a custom contract and can include on-premises or VPC deployment, BAA, SSO, and data residency controls. A useful cost estimate should cover total minutes, transferred-call minutes, and peak concurrency because plan changes affect both rates and capacity.
Best for
Best use cases
Start with up to 100 calls per day and 10 concurrent calls
Build for up to 2,000 daily calls and 50 concurrent calls
Scale to 5,000 daily calls or negotiate Enterprise capacity
Compare before choosing
Compare talk and transfer minutes separately when forecasting cost
Check daily, hourly, and concurrent-call limits before choosing a plan
Choose Enterprise when on-premises or VPC deployment, BAA, SSO, or data residency is required
Features
Automate customer phone service
Deploy voice agents for intake, customer service, claims, and other high-volume conversations while connecting workflows through integrations and automations.
Coordinate appointments and dispatch
Handle scheduling, qualification, dispatch, and follow-up calls with Conversational Pathways that structure the interaction.
Continue conversations across channels
Use the same agent and shared memory across voice, iMessage, SMS, and web chat so customers can switch channels without starting over.
Pros
- The flat per-minute rate bundles the language model, transcription, and speech output.
- Published capacity limits make standard-plan comparisons concrete.
- Enterprise deployment and identity controls fit regulated workflows.
Cons
- Transferred calls incur a separate per-minute charge.
- Standard tiers cap calls, concurrency, voices, and knowledge bases.
- Custom Enterprise pricing makes upfront budget comparison harder.
Pricing Plans
Start
- Up to 100 calls per day and 100 per hour
- 10 concurrent calls
- 1 voice and 10 knowledge bases
- 99.9% uptime SLA
- Integrations, Conversational Pathways, and automations
Build
- Up to 2,000 calls per day and 1,000 per hour
- 50 concurrent calls
- 5 voices and 50 knowledge bases
- 99.9% uptime SLA
- Integrations, Conversational Pathways, and automations
Scale
- Up to 5,000 calls per day and 1,000 per hour
- 100 concurrent calls
- 15 voices and 100 knowledge bases
- 99.9% uptime SLA
- Integrations, Conversational Pathways, and automations
Enterprise
- Unlimited daily and hourly call caps
- Custom concurrency
- Unlimited voices and knowledge bases
- 99.9% uptime SLA
- On-premises or VPC deployment available
- Custom voice actor available
- BAA, SSO, and data residency controls
* Pricing information is for reference only. Please refer to the latest announcement on Bland's official website.