Callbell

Callbell is a shared inbox and customer messaging platform for sales and support teams that work across WhatsApp, Facebook Messenger, Instagram Direct, and Telegram. Teams can bring conversations into one multi-agent workspace, invite colleagues, route chats to the right department, and use statistics to review performance. The product also includes an advanced chatbot with a flow builder for automating conversations, a broadcast module for WhatsApp mass messaging, and APIs and webhooks for connecting CRM or ERP systems and scheduling messages or tasks. Callbell supports access from Android, iOS, Windows, and macOS, which suits teams that need to answer customers away from a single desk. The homepage advertises entry from 0 euros per month and shows a Multiagent Chat offer at 15 per user per month, while Instagram Direct is displayed as a paid add-on at 22 dollars per month. The final bill depends on the chosen channels and modules because channel add-ons, per-user charging, and separate automation or broadcast requirements can change the practical cost. It fits best for organizations whose customer service or conversational sales already happen in messaging apps; teams centered on email or a broad omnichannel help desk should compare compatibility carefully.