Crisp
AI customer support with a shared inbox, automation, and flat workspace pricing.
About Crisp
Crisp is an AI-powered customer support platform built around a shared inbox. It brings website chat and supported channels into one workspace, with mobile apps, customer records, a knowledge base, analytics, routing, and automation available as teams move up the plans. The Free tier covers a two-seat inbox and core chat tools without AI credits. Paid plans use a flat monthly price per workspace rather than a per-conversation charge: Mini costs $45, Essentials $95, and Plus $295. Seat allowances, included AI credits, automated-conversation estimates, integrations, and workflow capabilities rise by tier. Essentials is the practical starting point for teams that need omnichannel messaging, a no-code automation builder, an AI chatbot, and reporting. Plus targets larger support operations with 20 or more seats, task automations, ticketing, white labelling, higher rate limits, and advanced analytics. Enterprise adds tailored onboarding and service terms at a custom price. Teams should compare the seat allowance and AI-credit allocation carefully, since the Free plan has no AI credits and lower tiers omit several operational features.
Best for
Best use cases
Add website chat and manage conversations from web and mobile
Unify email and supported messaging channels in a collaborative inbox
Automate repetitive support and route conversations with visual workflows
Compare before choosing
Compare the two-seat Free plan with Mini before paying for email and four seats
Choose Essentials when omnichannel messaging, automation, and analytics are required
Choose Plus when 20+ seats, ticketing, white labelling, and higher limits justify $295 per workspace each month
Features
Centralize customer conversations
Bring website chat and supported messaging channels into a shared inbox so support teams can handle conversations together.
Automate routine support
Use AI agents, chatbots, triggers, and visual workflows to answer repetitive questions and route work.
Publish self-service help
Create a knowledge base and customer portal so customers can find answers and follow tickets.
Track support operations
Use analytics, customer data, routing rules, and assignments to monitor and organize support work.
Pros
- A free-forever plan includes two seats, website chat, a shared inbox, mobile apps, and SDK access.
- Paid tiers use predictable flat monthly pricing per workspace instead of charging per conversation.
- Essentials combines omnichannel messaging, no-code workflows, an AI chatbot, knowledge base, analytics, and routing.
- Plus includes 20+ seats, ticketing, 100+ integrations, white labelling, and advanced analytics.
Cons
- The Free plan includes no AI credits, so AI automation requires a paid tier or added spending.
- Mini is limited to four seats and lacks the omnichannel inbox, workflow builder, knowledge base, and analytics included in Essentials.
- The jump from Essentials at $95 to Plus at $295 per workspace each month is substantial.
- Included AI credits and approximate automated-conversation volumes vary by tier, so usage needs monitoring.
Pricing Plans
Free
- Website chat widget
- 2 seats included
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact forms
- E-commerce integrations
- Push notifications
- No AI credits included
Mini
- All Free features
- Shared email inbox
- 4 seats included
- Around 90 automated conversations
- $5 in included AI credits
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
Essentials
- All Mini features
- Customer data management
- 10 seats included
- Around 450 automated conversations
- $25 in included AI credits
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI chatbot
- Knowledge base
- Analytics
- Routing and assignment rules
Plus
- All Essentials features
- AI-first support suite
- 20+ seats
- Around 1,350 automated conversations
- $75 in included AI credits
- Unlimited task automations
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced analytics
Enterprise
- Dedicated onboarding
- Personalized SLA
- Enhanced rate limits
- Custom features
- Team training
* Pricing information is for reference only. Please refer to the latest announcement on Crisp's official website.