Eclipse AI
Bring customer feedback into one workspace, analyze recurring issues, and support retention decisions with shared insights.
About Eclipse AI
Eclipse AI brings customer feedback from different channels into one voice-of-customer workspace. Teams can connect feedback sources or import data by CSV and API, then use AI analysis to examine sentiment, recurring pain points, trends, and relationships between feedback and business KPIs. Dashboards support regular review, while the conversational interface lets users ask direct questions about customer data instead of preparing a new manual report for each query. Marketing, operations, training, and customer-experience teams can share the same feedback base and act on the resulting insights. New customers can begin with a 30-day Professional trial, then move to Free, Basic, or Professional. Paid subscriptions support monthly and annual billing; Eclipse AI lists annual payment as 30% less than monthly. It accepts major credit cards, lists prices in USD, does not charge an onboarding fee, and assigns a dedicated onboarding specialist for the first 30 days.
Best for
Best use cases
Combine customer feedback collected across multiple touchpoints
Review sentiment, pain points, trends, and feedback-linked KPIs
Ask natural-language questions about consolidated customer data
Compare before choosing
Free plan supports a lower-cost starting point after the trial
Annual billing reduces paid subscription cost by 30% versus monthly
CSV and API imports provide two routes for bringing data into the platform
Features
Unify customer feedback
Combine feedback from multiple channels in one platform so teams can review a consistent customer view.
Analyze sentiment and pain points
Use AI analysis and dashboards to identify recurring low-sentiment reasons, trends, and areas for improvement.
Ask questions about customer data
Use a conversational interface to query customer data and receive answers about current trends and patterns.
Connect feedback with CX decisions
Turn consolidated feedback into insights that marketing, operations, training, and customer-experience teams can act on.
Pros
- A Free plan offers a lower-cost path after the 30-day Professional trial.
- CSV and API imports make the platform compatible with different feedback collection workflows.
- Dashboards and conversational queries give several teams a shared way to examine customer data.
Cons
- Exact paid prices are not stated here, so buyers must check the current pricing page before budgeting.
- The first 30 days start on Professional, so teams must later choose whether to pay or downgrade.
- Custom integrations require contacting Eclipse AI with the specific requirements.
Pricing Plans
Free
- Ongoing free-plan access after the Professional trial
- Customer-feedback analysis on the entry plan
Basic
- Paid plan for teams that need more than the Free plan
- Annual payment is 30% less than monthly
Professional
- 30-day free trial for new users
- Dedicated onboarding specialist for the first 30 days
- Annual payment is 30% less than monthly
* Pricing information is for reference only. Please refer to the latest announcement on Eclipse AI's official website.