Gleap
A single workspace for customer support, product feedback, detailed bug reports, roadmaps, and AI-assisted delivery.
About Gleap
Gleap gives software teams one workspace for customer support, product feedback, bug reporting, and the engineering work that follows. When users report an issue inside an app or website, it can capture screenshots, session replay, console logs, network requests, and device context. Support staff can respond through live chat or AI assistance. Product teams can collect requests, votes, and surveys, then link them to a roadmap and changelog. Confirmed bugs can move to Kai Code for pull-request work, while Kai PM helps organize feedback into product priorities. Gleap uses subscription pricing and includes a 14-day trial. Starter supports one seat and one project. Team removes those limits; Pro adds the named Kai agents and discounted AI usage; Enterprise adds security, compliance, identity, and support controls. AI usage is a separate, variable charge based on token consumption and the selected model, so the base subscription is not the full cost for teams that rely heavily on automation.
Best for
Best use cases
Capture a user-reported bug with replay, logs, network requests, and device context before engineering triage.
Turn support conversations, surveys, requests, and votes into roadmap work and release communication.
Use Kai agents to answer support questions, plan product work, or move confirmed bugs toward code fixes.
Compare before choosing
Starter has the lowest base cost but restricts the workspace to one seat and one project.
Team costs more and adds unlimited seats and projects, integrations, custom domains, and outbound messaging.
Pro adds all AI models, custom agents, Kai PM, Kai Code, Kai Resolve, and a 25% AI-token discount.
Features
Capture engineering-ready bug reports
Collect annotated screenshots, session replay, console logs, network requests, and device data when users report an issue inside a product.
Run customer support in one inbox
Handle live chat and AI-assisted support while keeping conversations connected to bug reports, feedback, and follow-up work.
Connect feedback to product delivery
Gather requests, votes, surveys, and support signals, then connect them to roadmap decisions, changelog updates, and Kai PM workflows.
Pros
- Bug reports can include replay, logs, network requests, screenshots, and device context for faster reproduction.
- Team includes unlimited seats and projects, reducing per-seat friction for growing cross-functional groups.
- Support, feedback, roadmap, changelog, and code handoff workflows can remain connected in one workspace.
Cons
- Starter permits only one seat and one project, which restricts collaborative or multi-product use.
- AI token usage is charged separately from the subscription, so automation costs can vary with volume and model.
- Kai PM, Kai Code, Kai Resolve, all AI models, and custom agents require the $299 annual-billing Pro tier or above.
Pricing Plans
Starter
- 1 seat
- 1 project
- Kai AI support
- Live chat
- In-app bug reporting
- Feature roadmap
- Knowledge base
Team
- Everything in Starter
- Unlimited seats
- Unlimited projects
- All support channels
- Custom domains
- Third-party integrations
- Outbound messaging
Pro
- Everything in Team
- 25% off AI tokens
- All AI models
- Custom agents
- Kai PM
- Kai Code
- Kai Resolve
Enterprise
- Everything in Pro
- SOC 2 Type II
- DORA support
- HIPAA BAA
- SSO
- BYOK
- Pay by invoice
- Dedicated CSM
- Priority support and SLA
* Pricing information is for reference only. Please refer to the latest announcement on Gleap's official website.