Listen Labs
AI qualitative research that brings participant recruitment, interviews, and analysis into one workflow.
About Listen Labs
Listen Labs is an AI-driven qualitative research service built around a single workflow: find participants, conduct in-depth interviews, analyze the responses, and turn them into findings within hours. It covers concept and prototype testing as well as customer journey research. Teams can watch authentic video responses, recruit from a worldwide pool of millions of B2B and B2C participants, and run studies in more than 50 languages. The product suits researchers who need the reasons behind customer behavior but lack the time for a long manual interview cycle. Listen Labs is paid and uses sales-led pricing. Its free trial is an evaluation option, not a free plan.
Best for
Best use cases
Run AI-moderated interviews and receive analyzed findings within hours.
Recruit B2B or B2C participants worldwide for concept feedback.
Analyze many customer conversations while retaining access to authentic video responses.
Compare before choosing
Choose it over survey-only tools when the reasons behind answers matter.
Compare it with manual interview services on recruitment effort, turnaround time, and researcher control.
Check sales-led pricing and trial terms against self-serve tools before adopting it.
Features
AI-moderated interviews
Run in-depth customer interviews with AI moderation and receive synthesized findings within hours.
Concept and prototype testing
Put early-stage ideas in front of recruited participants and review authentic video feedback before committing resources.
Customer journey research
Study conversations at scale to identify pain points, moments of delight, and the reasons behind customer behavior.
Pros
- Combines participant recruitment, interviews, analysis, and reporting in one research workflow.
- Supports more than 50 languages and a worldwide B2B and B2C participant pool.
- Authentic video responses let teams review the source conversations behind synthesized findings.
Cons
- Sales-led pricing makes cost comparison harder before speaking with the vendor.
- AI moderation changes the researcher-participant workflow and may require a trial before wider adoption.
- Using recruited participants and recorded responses requires teams to review privacy and study-data handling for their project.
Pricing Plans
Paid access
- AI-moderated customer interviews
- Participant recruitment
- Analysis and research reports
* Pricing information is for reference only. Please refer to the latest announcement on Listen Labs's official website.