Probook
AI software for home-services teams that connects lead intake, booking, dispatch, customer messaging, and outbound follow-up.
About Probook
Probook is an AI operating system for home-services companies, centered on the dispatch workflow. It combines voice and web lead capture, booking review, job creation, technician assignment, customer messaging, outbound follow-up, recurring-service scheduling, and operational forecasting. The product is designed for trade businesses that want one front-office system instead of separate tools around each handoff. Probook says it deploys in person and configures the system alongside the customer’s team, which makes implementation support part of the buying decision. Its privacy policy also describes authorized access to ERP data and Google Local Services Ads leads, making integration scope and permissions part of the rollout review. Pricing is subscription-based, but the website routes prospects to a demo rather than publishing fixed rates. This makes Probook easier to assess through a tailored operational review, though teams cannot estimate cost from a public plan table.
Best for
Best use cases
Automating lead intake and converting inquiries into scheduled jobs
Matching technicians to calls while updating customers on arrival timing
Following up on unsold estimates and filling open schedule capacity
Compare before choosing
Favors an integrated dispatch-centered workflow over a narrow point solution
Requires a sales conversation to compare price with fixed-rate alternatives
Includes hands-on configuration, which may suit teams that want implementation support
Features
Lead capture and booking
Handle voice calls and web leads in one place, use customer context to review bookings, and create jobs for the dispatch board.
Automated dispatch
Assign technicians to service calls, forecast arrival times and revenue, and automate a large share of customer chat around dispatch.
Outbound revenue recovery
Run outbound follow-up to fill open schedule capacity, pursue unsold estimates, and support recurring-service booking.
Front-office consolidation
Coordinate scheduling, lead communication, booking history, and dispatch workflows in a shared operating system.
Pros
- Combines lead capture, booking checks, dispatch, and customer messaging in one workflow, reducing front-office handoffs.
- Supports outbound follow-up and recurring-service scheduling, which can help fill open capacity and recover unsold estimates.
- Hands-on deployment and configuration can lower the setup burden for teams that want guided implementation.
Cons
- Pricing is not listed publicly, so buyers must complete a sales process before they can compare total cost.
- ERP and Google lead access requires data permissions and integration review before deployment.
- A broad dispatch-centered system may require more workflow change than adopting a single-purpose automation tool.
Pricing Plans
Custom subscription
- AI-assisted lead capture and booking
- Dispatch automation and customer messaging
- Outbound follow-up and recurring-service workflows
- Implementation and configuration discussed during the demo
* Pricing information is for reference only. Please refer to the latest announcement on Probook's official website.