Respond.io
A shared customer conversation platform that brings messaging, calls, email, automation and AI-assisted team workflows together.
About Respond.io
Respond.io is a customer conversation management platform for B2C teams that handle sales, marketing and support across messaging, calling and email. Customer touchpoints and CRM context sit in one shared inbox, so the conversation record stays intact when a customer changes channels. Teams can use AI Agents and workflows to answer enquiries, qualify leads, route work and automate bookings or follow-ups. Broadcasts and reporting help connect campaigns, agents and channels with engagement and conversion results. It fits organizations whose conversation volume justifies a paid operations platform. Pricing starts at $79 per month for Starter, while automation, AI Agents, broadcasts, integrations and the developer API require the $159-per-month Growth tier. Advanced costs $279 per month and adds multiple workspaces, webhooks, SSO and custom channels. Enterprise pricing is tailored. A seven-day trial is available, but it should not be mistaken for an ongoing free plan.
Best for
Best use cases
A customer moves from chat to a call and then email, while the assigned team keeps the full conversation in one thread.
Inbound enquiries need automatic answers, lead qualification and routing before a sales representative takes over.
A marketing team sends targeted broadcasts and reviews engagement and conversion results across campaigns and channels.
Compare before choosing
Choose Starter for shared inboxes, basic AI assistance and reporting when advanced automation is not yet required.
Choose Growth when broadcasts, workflows, AI Agents, advanced reports, Zapier, Make or the developer API are central to the workflow.
Choose Advanced or Enterprise when multiple workspaces, webhooks, SSO, custom channels or higher organizational limits justify the added cost.
Features
Unified customer inbox
Bring customer chats, calls and emails into one shared conversation record so agents can work with the same context.
Automated lead handling
Use workflows and AI Agents to answer enquiries, qualify leads, route conversations and complete routine tasks.
Campaign follow-up
Send targeted broadcasts, track campaign engagement and connect follow-up activity with conversion reporting.
Pros
- A shared inbox keeps chats, supported calls, email and CRM context in one customer conversation record.
- Workflows and AI Agents can reduce manual work by answering enquiries, qualifying leads and routing conversations.
- Growth and higher tiers combine broadcasts, reporting, integrations and API access in the same operating platform.
Cons
- There is no ongoing free plan; the entry price is $79 per month after the seven-day trial.
- Broadcasts, workflow automation, AI Agents, integrations and the developer API require the $159 Growth tier.
- User allowances and add-on prices vary by tier, so expanding a team can increase the monthly bill beyond the base price.
Pricing Plans
Starter
- 5 users; additional users cost $12 per month
- Team and custom inboxes
- Mobile app
- AI Prompt and AI Assist
- Basic reports
- Two-factor authentication
- Growth widgets
Growth
- 10 users; additional users cost $20 per month
- Everything in Starter
- Broadcasts
- Workflow automation
- AI Agents
- Advanced reports
- Zapier and Make integrations
- Developer API
Advanced
- 10 users; additional users cost $24 per month
- Everything in Growth
- Masked phone numbers and email addresses
- Multiple workspaces
- HTTP requests in workflows
- Incoming and outgoing webhooks
- Single sign-on
- Custom channels
Enterprise
- Everything in Advanced
- Unlimited users
- Higher workspace limits
- Higher API rate limits
* Pricing information is for reference only. Please refer to the latest announcement on Respond.io's official website.